Support Engineer

*

CURRICULUM VITAE

SUBRAMANIYAN K

Mobile: +91-733*******

Email: ****************@*****.***

PROFESSIONAL SUMMARY

To specialize in the area of System Administration and acquire Knowledge on emerging technologies. To work in an organization that provides ample opportunities to learn and to contribute. SYNOPSIS

6 Years of Experience in IT Infrastructure Support.

Experience on providing provide 24/7 technical support for Global Customers based on different Geographical locations.

Thorough knowledge of Windows; Windows Server 2008; Windows Server 2012; MAC & Linux OS.

Basic Knowledge on VMware and Working knowledge of VMware ESX Server 6.0

Active Directory Services; Active Directory Group Policy Objects (GPO); Group Policy Management Console (GPMC); DHCP; WINS; and DNS.

Working knowledge in Dell & HP- Firewall, Routers and Switches. TECHNICAL SKILLS

Operating System : Windows Server and Linux.

Windows Server administrator Skills : Active directory, Group policy, DNS, DHCP. Server Monitoring : Solar Winds and GFI.

Antivirus : Symantec Endpoint Protection 22.

Remote tools : Any desk and RDP.

Backup : Windows Backup, Bitrix Cloud Backup and NAS Drive Backup Patching : WSUS.

Networking : CISCO Routing and Switching

Security : Dell Sonic Firewall

Database Systems : SQL Server 2005/2008/2012 Administration Ticketing tool : Remedy Force and ITOP.

Responsibilities:

Managing Active Directory, policy management, creating OU Groups & User accounts, replication, delegating authority, remotely installation of software’s using group policy.

Installing, Configuring, Managing and troubleshooting DNS & DHCP servers.

User and Group administration tasks like adding, deleting, locking, unlocking and password reset.

Provide user rights and permissions, disabling and enabling accounts, files and folder permissions and configuring security templates as per need.

Manages security and integrity protocols of system according to standards.

Perform remote troubleshooting through diagnostic LANDesk & Any Desk as per user request.

All the new software/hardware/Upgrade/Patches/Services packs are tested on the test environment to ensure that the production is not affected.

2

Discussion of activities with supervisors Resource utilization report on weekly and monthly basis.

On-time responsiveness to employee, system related problems and providing solutions.

Diagnosing & troubleshooting all types of Hardware problems related to Desktop/Laptop/MAC lap.

Updating of system on exit of employee with the respective actionable (backup, mail redirection, clearing user interface.

Database SQL server installation, management, backup and support.

Work with a highly secure environment using RSA, VPN and SonicWALL. Wissen Infotech Pvt. ltd

May 2018 – May 2020

Position: Sr. System Engineer

Client: PRA Health Sciences

Location: Bangalore

Project Description: As a Server admin, I am handling the VM infrastructure with 500 VM server`s, 62 host and 15 Clusters in entire Data center.

Roles & Responsibilities:

Responsibilities includes analyzing & maintaining of Branch Servers, Systems & Network Devices.

Monitoring all the servers’ alerts by getting report from all the locations.

Creating, assigning and closure of all Incident, problem, change and service tickets.

Support end users on complex technical issues including problems related to applications, client computers and servers.

Following of all tickets with the strict SLA guidelines.

Resolving the Level 1/2 issues and Involved in P1 and P2 tickets.

Handling customer requests over phone/e-mail/chat and web-tickets.

Health check Monitoring agents in Servers (Performance Monitoring).

Coordinate and follow up with ISP team and Client Connectivity team for identifying the point of failures within the minimum downtime.

Providing support for ISP links of IDEA through PRTG graphs in case of Dip, High utilization, Fluctuation etc. and taking the necessary action.

Ensuring all system related readiness for Board room presentations, inductions, knowledge sharing sessions or other presentations with team members

Additional Responsibilities:

Responsible for the installation, configuration & to provide end Users Support to 150 No’s Desktops/Laptops, 10 No’s Printer (A3/A4), Polycom Video Conferencing machine, Infocus Sony Projectors, Internet Leased Line, Broad band connectivity, EPBX etc.

Maintain and Configuration for security (Door access control system) and Analog CCTV Camera and DVR maintains through IP networking (Hike vision CP Plus and App Support).

Configuring & troubleshooting all kind of MS Outlook issues (MS Outlook 2007, 2010 & 2013).

Configuration and Troubleshooting of Network Printers and local printers

Upgrading and backups of Cisco router/Switch configuration files -Implementing and maintaining backup schedules

Configure & maintain all the L2/L3 network devices 3

Controlled Reboot of all server Monthly patch activities.

Back up to external HDD and backup retention period (Offshore and Onshore).

Maintain Server Event logs and Error logs Check and fix Problems in Software and Hardware. WSUS

Perform timely Patch management as per the Schedule.

Deployment of Monthly MS Fixes / Patches

Controlled Reboot of all systems after patch application

Removal of Patches if issues occur.

Antivirus: Symantec endpoint protection

Expertise in Symantec end point protection 12.1.3001

Server console configured and get virus definition alert through mail.

Monitoring client status and get the live update from server.

Maintained the client status in protected mode.

VKR Solution Aug 2013 – May 2018

Position: System Administrator

Location: Pondicherry

As a System admin, I am handling entire servers and desktops in our organization. Roles & Responsibilities:

Administering the IT Infrastructure, this includes Windows Servers, Desktops & Lap’s.

Experience, Configuring and troubleshooting Windows, and Linux OS Installing related issue.

Updating of system on exit of employee with the respective actionable (backup, mail redirection, clearing user interface.

Applying operating system patches when necessary.

Installing Anti-Virus software and monitoring the Anti-Virus scanning.

Troubleshooting Internet and Virus related Problems.

Securing the desktop environment by deploying the latest virus and spyware removal Techniques.

Remotely troubleshooting and fixing desktop related issues.

Resetting user passwords, unlocking and disabling user accounts.

Experience in CPU Assembling & Disassembling & Peripheral Replacing.

Experience in Computer Installation & Troubleshooting of Applications, Hardware and Network.

Outlook Configuration and taking the backup and restore

Maintaining fileserver, network, CCTV servers.

Trouble shooting Desktop and Network issues.

Installed hardware and software and upgrades to ensure work is performed as per requirement

Troubleshooting Wireless issues with routers, Access points.

Vendor coordination for hardware replacement.

Quota allocation and managing permission of shared folders.

Provided connectivity (LAN, Internet) troubleshooting and support for approximately 100 users.

Coordinating with External Vendor for All IT Project Implementation

Installations of Linux OS - Red Hat, Ubuntu and Fedora. 4

Internet, Intranet & Network cabling, crimping, cable dressing, Rack fixing, and I/O & Patch panel punching.

Worked on router/switch basic configuration, network implementation and troubleshooting.

Technical experience on CCTV, Access Controllers, Biometric Attendance Devices, Wi-Fi devices, Access Points, CAT6A cables for Data and Voice.

Back up to external HDD.

INVENTORY MANAGEMENT : This section contains a complete hardware and software inventory to include make, model and serial numbers, Maintaining Hardware and Software Configurations Core Skills

Confident and positive in nature and Always try to deliver my best performance Ready to Work in 24x7 shifts

Education

1. Graduate (B.Tech), 2013 from DMI College of Engineering, Chennai. 2. S.K.V Hr. secondary school (HSC), 2009 from State Board. 3. CCNA and Redhat Linux –from Accel institute.

Other Details

Full Name : Subramaniyan Krishnamoorthy

Father Name : Krishnamoorthy

DOB : 07 Jan 1992

Sex : Male

Languages : English and Tamil

Marital Status : Single

Residence (present) : Bangalore

Nationality : Indian

Decleration

I hereby declare that the above-furnished information is correct and true to best of my knowledge and belief. If given any opportunity, I shall spare no pains in discharging my duties to the entire satisfaction of my superiors.

Date : (SUBRAMANIYAN K)

NOTE :

Contact this candidate