Social Media Customer Service

PROFILE

Network Administrator. Currently seeking CCNP Enterprise path. Cisco Certified Network

Associate in Routing and Switching. Juniper Networks Certified JNCIA, with Multivendor Network device experience. Experience of Python and Automation. Passionate about high Network performance, ensuring High Availability and Scalability. History of troubleshooting a wide range of devices. Linux Certified. Knowledge of virtualization VCA DCV. General knowledge of security policies and procedures. SKILLS

• Cisco CCNA

• JunOS

• Python

• Linux Certified

• Routing Protocols

• VMware

• VMWare NV

• TCP/IP

• Software Installation

• P2V conversion

• Troubleshooting

• Technical Support

• Windows

• Debugging

• Security Experience

• User Training

• Customer Service

• Problem Solving

EXPERIENCE

CHAZ LIMITED COLLISION EXPRESS: ANCHORAGE, ALASKA — SEP 2016—APR 2020 Network IT / Customer Service Representative. Engineered, Administer and troubleshoot WAN, LAN, WLAN Networks across different branches. Layer 2/Layer 3 Cisco and Juniper Technology. Achieving a reliable Low latency Network. Regular IT support for coworkers. Working with legacy software dealing with multiple drivers and patches for new equipment. Virtual Storage, I had the chance to work remotely and assist my team while I was out of the country for over a month. Final Bill for insurance companies ensuring GP and procedures were meet.

12442 Winter Park Cr Eagle River AK 99577 907-***-**** ***************@*****.*** SANTIAGO POSADA

WALMART EAGLE RIVER, ALASKA — JUNE 2016 SEP 2016

First Alaska Job. Overnight Stocker Part Time. Unloading Organizing shelves, Customer Service.

FREELANCER/WEB DESIGNER: BOGOTA, COLOMBIA—DECEMBER 2015—APRIL 2016 HTML, CSS JavaScript creation of databases in SQL, Customer Service, Troubleshooting, debugging different websites and code, training customers in the use of web languages, and Microsoft office. Designs for Illustrator for different clients. Social media marketing. GOOGLE FOR WORK: BOGOTA, COLOMBIA — DECEMBER 2014 — DECEMBER 2015 Customer guidance/ support through chat, email or over the phone. Assisting resolving customer issues, with a broad range of topics from looking for an old email to set security passwords for and the entire company. Including Web page host requirements and set up. Managing classified/ sensitive information.

Troubleshooting for Google for Work Support services, Calendar email issues, legal mail, Gmail, Chat, Google Groups, Posting Support, migrating synchronizing to and from Google. Daily use of virtualized systems.

Assisting Customer with troubleshoot/facilitation in the usage of endpoints, increasing performance and assisting with recommendations. Patching testing, schedule and follow up to avoid delays and future issues. I use to test new patches in a VM before recommending the install, keeping a working image in case of crashing. Experience with follow up documenting changes and keeping good practices, in constant communication both verbally and written with my team.

N.P.I SAS: BOGOTA, COLOMBIA—JUNE 2012 — OCTOBER 2014 SMT programmer. Ensure SMT programming (C++) Debug different devices. Different Programming Languages Reverse engineer some code to ensure product safety and function. -Managerial Skills.

12442 Winter Park Cr Eagle River AK 99577 907-***-**** ***************@*****.*** EDUCATION

UNIVERSIDAD DE LOS ANDES — BS CHEMISTRY/MICROBIOLOGY SEEKING SINCE 2008 — CISCO CERTIFIED NETWORK ASSOCIATE (CCNA) - JUNIPER NETWORKS CERTIFIED ASSOCIATE (JNCIA-JUNOS) - CISCO CERTIFIED ENTRY NETWORK TECHNICIAN (CCENT) - LINUX ESSENTIALS /LINUX PROFESSIONAL INSTITUTE- ONLINE TRAINING: TEAM TREEHOUSE CODING ACADEMY, LINUX ACADEMY, CBT NUGGETS, INE — INSTITUTO MILITARY AQUILEO PARRA HIGH SCHOOL WITH MILITARY ORIENTATION 2001

TECHNICAL SKILLS AND LANGUAGES

Cisco IOS, Windows 7-10, Linux, IOS, Microsoft Office, Office 365, Google For Work, Share Point, WebMatrix, HTML, CSS, JavaScript, Word Press, SQL. Ruby, Ruby on Rails, Python. Internet Explorer, Microsoft Edge, Mozilla Firefox, Google Chrome, Safari, Tor, Silk, Nexyis, CCC One, MailChimp, Twitter Facebook, Illustrator, Balsamiq, Siebel7 (Citrix Product). LANGUAGES: Fluent in English and Spanish.

12442 Winter Park Cr Eagle River AK 99577 907-***-**** ***************@*****.***

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