Manager Call Centre

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COVER LETTER

To whom it may concern

I am a mature female, who is ambitious, motivated, energetic, extremely hardworking and enthusiastic about acquiring knowledge (e.g. career related courses and/or training, or new skills.. ). I am seeking the opportunity to apply myself to your vacant position and more than prepared to work irregular and or long hours to ensure that my goals are met I academically pursued supply chain management, in 2014 i managed to get an Internship at UTI Worldwide as an Air Import & Export Controller then secured employment at Intertek Government Trade and Services as an Export Consultant from 2015 until recent retrenchment in March 2019 I have gained vast experience within the Exports / Imports Customer Service Sector and sure that I will be an asset within your company. I am a highly committed, resilient and an eager to learn individual with excellent communication and interpersonal skills. I believe I am a suitable candidate for the position as I will utilize my substantial knowledge, commitment and professional experience I have amassed throughout the years in Imports & Exports corporate sector.

Please find enclosed for your perusal a copy of my resume Looking forward to your response at your earliest convenience Yours Sincerely,

Ms Mahlatse Priscilla Modisha

2

CURRICULUM

VITAE

OF

Ms Mahlatse Priscilla Modisha

PERSONAL DETAILS

Surname : Modisha

Name : Mahlatse, Priscilla

Date of birth : 17 May 1990

Identity No. : 900**********

Home Address : 3829 Detroit Street

Selcourt Estate

Springs

1559

Cell phone number : 078-***-**** / 068-****-***

Email Address : ********.*******@*****.***

Nationality : South African

Languages : English, Sesotho, Sepedi & Zulu

Marital Status : Single

Gender : Female

Health : Excellent

Driving License : Code 10 (C1)

ACADEMIC QUALIFICATIONS

Institution : DEREK KOBE SENIOR SECONDARY SCHOOL

Highest Grade Passed : GRADE 12 (MATRIC)

Subjects : English : Sepedi

: Consumer Studies : Life Orientation

: Physical Science : Life Sciences

3

FURTHER STUDIES

01st

Institution : IQ Academy

Course : SUPPLY CHAIN MANAGEMENT

Qualification : SCM CERTIFICATE (NQF Level 5)

Year Obtained : 2018

02nd

Institution : ZAKHELE COLLEGE

Course : CALL CENTRE TRAINING

Subjects : Communication Skills : Listening Skills

: Handling difficult Clients : Negotiating Skills

: Negotiation Skills : Data Capturing

Qualification Obtained : CALL CENTRE CERTIFICATE

RECENT WORK EXPERIENCE

Company : Intertek Government & Trade Services (Boksburg) Position : Export Consultant/Co-Ordinator (Conformity Assessment Program) o Ensuring certificates issued are in compliant with client government standards and Intertek’s operational guidelines/standards

o Checking all provided test reports, verify validity and ensuring that parameters tested are in line with specifications

o Check if all shipping documents are in order depending on the mode of transport (Bill of Lading, Airwaybill, Packing Lists, Invoices .. etc)

o Booking pre-shipment inspections for shipments which require an inspection o Ensure that all data is verified and accurately captured on the system o Drafting conformity certificates according to our inspector’s findings, final documents received and applying correct applicable standards for the products o Ensure that work queue is reviewed, maintained and up to date on a daily basis o General Ad hoc admin functions including Relief of Reception when needed Date Commenced : 2015 until Retrenchment in March 2019 4

PREVIOUS EMPLOYMENT

Company : UTI WORLD WIDE / DSV

Department : IMPORTS & EXPORTS

Position : AIR FREIGHT IMPORTS & EXPORTS CONTROLLER o Assisting with Import functions (Transit entries for Airfreight. ) o Completing shipment updates on the system for client’s visibility o Creating Manual movements, follow up on drawing of Cargo o Preparing and issuing of quotes & Invoices to clients (CIP, CPT) o Compiling updates on all QC related metrics on the system o Assisting with booking of airlines for shipment departure o Processing 1view shipments from end to end

o Scanning of pre-alerts & documents to external clients o Compiling client status reports (AEROCUD & BMW)

o General Ad hoc Admin functions (Data Entries, stationery orders .. etc) Date commenced: 2014 to 2015

REFERENCES

1. Mr Lunga Williams

Intertek Government & Trade Services

Team Leader

Tel: 011-***-****

Cell: 073*-***-****

2. Octavia Mahlasela

Intertek Government & Trade Services

Human Resources

Tel: 011-***-****

Cell: 073-***-****

3. Mrs Sharon Molle

UTI - Manager

Tel: 011-***-****

Contact this candidate