Data Practitioner

Jesse Broin

Colorado Springs, CO ***** 719-***-****

******@*******.*** https://www.linkedin.com/in/jesse-broin/

BUSINESS ANALYST ACTUARIAL ANALYST DATA SCIENTIST

Driving Organizational Success Through Data-Driven Insights & Keen Business Analysis

Proactive and detail-oriented professional with a strong passion for business analysis. Proven problem-solver who interprets the meaning of data and numbers to craft compelling stories regarding the standing of a business. Presents accurate assessments and recommendations that solve some of today’s most complex business challenges. Offers a strong ability to bring new perspectives into important projects that drive improved efficiencies, streamlined processes and workflows.

Delivers subject matter expertise to include high-level analytical methods, logic and high-quality work outputs that meet the diverse needs of business partners. Recognizes patterns, anomalies, trends, and correlations in the data; reports on findings to support the decision-making process. Takes pride in ownership and accountability for all projects, meeting all deadlines, deliverables and business requirements. Core competencies include:

• Data & Analytics • Complex Research • Project Management

• Process Improvements • Strategic Planning • Performance Goals & Metrics

• Reporting & Presentations • Forecasting & Analysis • Database Management

• Requirements Gathering • Change Management • Data Quality Controls

EXPERIENCE

COMCAST, Colorado Springs, CO January 2015 – July 2020

Comcast is a $94B U.S. telecommunications conglomerate and the second-largest broadcasting and cable television company in the world.

Call Flow Coordinator & Workforce Analyst (2017 to Present) Customer Experience & Retention Specialist (2015 to 2017)

Promoted to an Analyst role of increased responsibility to assess call flow performance. To date, analyzed over 4 million calls to achieve all center of excellence goals and objectives.

Track call center statistics and related data to ensure all targets for performance are being met. Implement an array of statistical predictive models, including the Erlang formula, to identify patterns in the data in support of ongoing project management and process improvement efforts.

Provide analytical support to over 1,000+ geographically dispersed agents located in the U.S. and abroad; engage with business units to understand business needs and KPIs.

Recognize trends in workforce planning data with responsibility for reporting on all findings; to date, saved the company over $1MM in employment hours; further identified trends in the data, partnered with front line supervisors to streamline processes and successfully reduced unavailable time by 10%.

Generate both standard and ad-hoc reports as well as data visualizations to support the decision-making process; answer complex questions posed by cross-functional teams, internal and external partners.

Selected by leadership to participate in the Data Science Practitioner program; developed valuable skills applicable to data science, data and business analysis.

ADDITIONAL RELEVANT EXPERIENCE

US FLOORS DIRECT, Colorado Springs, CO

Office Manager

Managed end-to-end office operations. Analyzed processes and implemented improvements including building a new SharePoint site to streamline the order entry process. Created transformative tools in Excel including pricing sheets, job estimates tools and worksheets to analyze profitability and performance.

Jesse Broin 719-***-**** Page Two

COLORADO SPRINGS SCHOOL DISTRICT, Colorado Springs, CO

Substitute Teacher

AXIOS YOUTH COMMUNITY, Colorado Springs, CO

Mathematics Teacher

EDUCATION

Bachelor of Arts (BA), Mathematics

UNIVERSITY OF COLORADO, Colorado Springs, CO

PROFESSIONAL DEVELOPMENT

Certified Data Science Practitioner COMCAST UNIVERSITY

Passed Actuary Exam (Probability 1) SOCIETY OF ACTUARIES CASUALTY ACTUARIAL SOCIETY

Completed training: Statistics Foundations: 1 Advanced SQL for Data Scientists SQL Essential Training Excel VBA Expert

TECHNICAL SKILLS

SQL Excel WFM Python Tableau R Aspect RTA ROC Ticketing Virtual Hold Microsoft Dynamics

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