Support Desktop

Yury Kravets

Chicago, IL ***** phone: 224-***-**** email: **********@*****.***

An experienced and quality-focused IT professional with 15+ years of experience as desktop/network support, software and hardware support specialist. Focused problem solver who readily adapts to change, works well independently or as part of a team, and exceeds expectations. Adheres to high level of service ethics, demonstrated customer-oriented communication skills and quick grasp of client requirements. Performing computer installation and operating system configuration in designated networks

SKILLS

•Operating Systems: Win7, Win10, Server2008, Server2012R2

•Microsoft Deployment tools (MDT)

•Networking: DNS, Active directory, Configure and Troubleshoot TCP/IP Connectivity Issues, Backup and Restoration Procedures for Data Recovery

•Email system: MS Exchange mail system

•Hardware: Dell, IBM, HP, SuperMicro, Scanners, Printers and other devices, VoIP systems

•Software: Microsoft Office 2007 through 2013, Viper Antivirus, Cylance, Autotask, Manage Engine Desktop Central, Remote Service Desk, EpheSoft OCR software, etc…

PROFESSIONAL CERTIFICATIONS

•CCENT - Cisco Certified Entry Networking Technician

•MCP - Microsoft Certified Professional

•MCSA – Microsoft Certified Solutions Associate

PROFESSIONAL EXPERIENCE

COMPSYCH Corporation Chicago, IL 2018 - Present

Sr. Helpdesk Desktop Administrator

Provide User support for windows 7 and window 10 computers, Active directory, file share, VPN, troubleshooting connectivity issues

Help Desk support over the phone for satellite offices

Provide immediate needed support to user needs, escalate to engineering L3 as needed

Creating custom Windows 10 system image using MDT tools, capture and deploy to company computers world wide

Set up new employees with AD account, computers and appropriate software

Desktop Central (managed agent), worldwide user support with remote connection

Packaging and deploying software, custom application and configuration to over 1000 computers

Utilizing and configuring Thin clients and Laptops for remote office locations

Work with vendors for purchasing and configuration

Support custom applications by closely working with development department

Build a test environment

Troubleshooting, maintaining or administrating computer workstations or internet connections

VMWare, vSphre vdi management and user support

INTERFIRST MORTGAGE COMPANY Lincolnshire, IL 2010 – 2017

Network/Desktop Administrator

•Provide rapidly growing company with reliable IT services for their 400% personal increase to 600+ employees.

•Interacted with vendor support contacts to resolve technical problems with desktop computing equipment and software.

•Maintained and resolve issues on LAN/WAN, VoIP phone system, video systems and other computing equipment.

•Managed various areas of support included network connectivity, user account provisioning and terminating.

•Maintained passwords, data integrity and file system security for computing environment, kept up-to-date asset management.

•Assisted in setting up new emails in outlook and company emails as required by security standards.

•Supported and managed of Active Directory,Worked closely with development and QA teams.

IT SIREN Inc. Mount Prospect, IL 2007 –2010

Senior Network Installer / Helpdesk

•Managed broad range of installation, upgrades, roll-out and troubleshooting projects.

•Provide expertise in network wiring cat6, cat5e, cat3 and coax.

•Managed team of installers for installation of Nortel and Star2star phone systems.

•Ensure desktop computers interconnect seamlessly with diverse systems including file servers, windows servers, computer conferencing systems, and administrative systems.

•Was responsible of issues by carrying out problem analysis to implement temporary or permanent fixes with the aim of restoring service to the customer as soon as possible; escalating incidents to other support teams when necessary.

SPENCER TECHNOLOGIES Northborough, MA 2004 -2007

Lead Installer

•Worked closely with project management team to install and implement POS systems thru out continental United States

•Lead installer on the project of technology upgrade to Marshal Fields department stores

•Installation and service of various analog phone systems

•Worked with fortune 500 companies updating network and telephony infrastructure

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MILLENIUM CONSULTANTS Wheeling, IL 1998 -2004 Cabling and Fiber Technician

•Worked with General Dynamics team to provide new infrastructure wiring to the Great lakes naval base

•Installation of Dish network and Direct TV satellite

•Installation of Comcast cable service, digital phone systems

EDUCATION

State college of Telecommunications, Kiev Ukraine

ADDITIONAL INFORMATION

Languages: English, Russian - verbal, reading and written

Work Status: US Citizen

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