Sales Associate

TRACY GIBBS

Portland, OR ***** • 503-***-**** • *****.*.*****@*****.*** • https://www.linkedin.com/in/tracygibbs/ Key hard skills

• Microsoft Office Suite

• SalesForce CRM

• Content Management Systems (CMS), such as WordPress

• Quickbooks

• Qualtrics

• Digital communication

• Database management

• Google Analytics

WORK EXPERIENCE

Restore Oregon

Membership and Operations Manager

Portland, OR

02/2018-03/2020

• Established partnerships and maintained positive relationships with Restore Oregon members, key contacts in the community, public and private sector organizations, and other key stakeholders.

• Served as the point-person for the Salesforce CRM platform, which included tracking financial data, reconciliating donations with agency accounting department, providing support and training for staff and volunteers.

• Supported fundraising efforts by effectively and professionally communicating with established member accounts over the phone, email, in person, etc.

Starbucks Coffee Company

Barista Trainer

Portland, OR

04/2016-08/2018

• Consistently served guests high quality, handcrafted beverages with quality and efficient customer service.

• Provided new team members with encouraging and respectful coaching according to Starbucks standards

• Awarded “Partner of the Quarter” recognition for December 2016 to March 2017.

• Skillfully promoted items on beverage lists and weekly specials EMC Research

Field Operations Assistant

Portland, OR

11/2015-02/2016

• Worked with the Director of Field Operations, managing critical data collection for EMC clients.

• Ensured that projects were properly timed and executed to meet unequivocal deadlines.

• Directed and managed telephone surveys, web surveys, intercept surveys, and focus group studies to ensure appropriate research data was collected and set-up for analysis.

• Managed the central database of ongoing surveys. Portland Art Museum

Guest Services Agent

Portland, OR

05/2011-08/2015

● Supervised the front desk and created a positive guest experience by ensuring quality guest service standards were met.

● Consistently exceeded both personal and team membership sales goals.

● Led ongoing volunteer coordination efforts, facilitated events with up to 4,000 participants, and consistently led sales efforts selling up to 15 memberships per week. EDUCATION

Portland State University

Economics & Social Science Degree

While at PSU, I was a part of a senior capstone project that lobbied and advocated for a bill that addressed student debt in Oregon. This which led to several legislative hearings and unanimous passage of Oregon House Bill 3472 which gained national press hits including: The New York Times, The Wall Street Journal, American Prospect, NPR “Here and Now” radio program, Fox and Friends Weekend Edition television program, The Oregonian, and Portland Tribune.

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