Customer Japanese

CURRICULUM VITAE

ANTON R. STEPANOV

Nationality: RUSSIAN

Mobile phone: 097*-****-*** / Landline: 049*-***-***

e-mail: *****************@*****.***

Education:

****-**** – Faculty of Foreign languages, Yakutsk State University. Major – English and Japanese linguistics.

1996-1997 – Chiba University, Japan. Japanese language studies.

1997-1998 – Far East State University, Vladivostok. Japanese language studies.

Work experience in Philippines:

Open Access, Russian support agent for a software company, voice account (January -August 2019)

One contact center, iHerb.com Russian customer support, non-voice account (December 2017 – November 2018)

Freelancer.com, Russian language support and website translation ( October 2016 – March 2017)

Concentrix, TripAdvisor CSR, Japanese/English/Russian support, inbound and outbound calls/tickets (December 2015 – April 2016)

Teleperformance,, Russian Language Agent (March 2015- October 2015)- GREE non-voice account

Responsibility:

•Responsible for all customer inquiries

•Provide excellent customer service

•Follow up to customer inquiries

•Troubleshoot software and system problems

•Exercise retention efforts when appropriate

•Work with confidential customer information

•Resolve to solve customer issue

20 years of translations experience as a freelancer. English, Japanese, Russian languages

15 years of tourism industry experience (outbound tours management into Asian Pacific)

10 years of logistics experience including DHL, logistics for Boeing aircrafts

Able to speak Russian, English, Japanese. Have working experience at international environment in Canada and Japan.

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