Desktop Support Engineer

O B J E C T I V E

Seeking a challenging position in System and Network Administration with a world-class organization to contribute in organizational technology upgrade and efficiency enhancement using acquired expertise.

P R O F E S S I O N A L VA L U E O F F E R E D

Qualified IT professional with over 8 years of experience in systems and network administration, Desktop support Engineer and IT security management in diverse roles across the organizational hierarchy

Presently working on server 2012 core and GUI as well as 2016 server (DNS, DHCP, DFS etc.), q u i c k H e a l e n d p o i n t s e c u r i t y antivirus server and rendering remote support to all AMC company server and network.

Skilled in administering Windows File Server, Management System, setting up, configuring and managing VMware Workstation, storage devices etc.

Well versed in working on routers, switches, configurations routing protocol, setting up and maintaining security and LAN devices w i r e l e s s d e v i c e s a n d w i r e l e s s d e v i c e s i n C C T V s u r v e i l l a n c e, V i d e o c o n f e r e n c i n g : working knowledge of Cyberoam, sonicwall, fortinet and Fibber splicing.

Adept at working on Linux, Cent OS, Ubuntu, including managing back up and disaster recovery protocols.

Possess strong organizational, mentoring and relationship management skills while maintaining high standards of performance and professionalism.

Proficient in troubleshooting issues via team viewer, any desk, thigh VNC, configuring and deploying and Windows Deployment Services (WDS)

Coordination with Vendors likes Hp, Dell and Lenovo etc. for Hardware related issues or installation of new machine or peripherals.

Backup and Recovery.

Vendor Management.

Overall IT Management and Decision making in IT

K E Y C O M P E T E N C I E S

Systems Administration Technical Troubleshooting

IT Infrastructure Support

Network Management

LAN Maintenance

Installation &Configuration

Technology Upgrade

Back up & Disaster Recovery IT Security Management SLA Maintenance Project Coordination

SHAIKH IMRAN RAHEMAN

Aurangabad, (MH) India *******@*******.*** +91-898******* /966-***-**** DESKTOP SUPPORT ENGINEER / SYSTEM & NETWORK ADMIN/AZURE AD MANAGER T E C H N I C A L S K I L L S

Operating Systems: Windows Server /2003/2008/2012/Server 2016, Windows Client OS Windows XP, Windows Vista, Windows 7/ Windows 8/8.1/ windows 10, and Cent OS, Ubuntu.

Networking: Switches configuration and implementation of networks, Router Configuration and implementation of networks (Netgear r7000, r7800 Cisco e3000 and D-link DIR-810L etc.), EIGRP protocol, LAN / WAN connectivity using Switch/hub/Access Point.

Configuration Management: Firewall deployment policy on network (Cyberroam,Sonic wall,Fortigate and Cisco), Network services like DNS, DHCP, routing protocol (OSPF, EIGRP, RIP etc.), wireless and USB wireless connection, SIP IP Phone Account, Network printers and wireless barcode scanner P R O F E S S I O N A L E X P E R I E N C E

NEXUS NETWORK PVT LTD, Aurangabad, India Mar 2017– Present Sr.Desktop Support engineer / Systems & Network Admin SUNEETI SYSTEMS PVT LTD, Aurangabad, India May 2014 – Feb 2017 System & Network Support Engineer.

IPD INFOTECH PVT LTD, Pune, India Dec 2012 –Apr 2014 System and Network Support admin

COMPUTER CAREER ACADEMY, Aurangabad, India Nov 2010 – Nov 2012 System & Network Support Engineer.

K E Y R E S P O N S I B I L I T I E S A C R O S S C A R E E R S PA N Systems Engineering & Administration

Involved with planning, designing and transforming environment from on premises to cloud based.

Troubleshoot Azure related issue and engage internal terms and vendor for issue resolution.

Work as cloud administrator on Microsoft Azure, involved in configuring virtual machines, Storage Accounts, resource groups.

Backup and Disaster Recovery plan for virtual machine.

Gather, review, and validate network requirements,VNETs, and network security groups

Deploy and configure network and firewall configurations.

Any existing systems /processes streamline.

Experience in configuration and management of new firewall and existing firewall (Cyberroam,Sonic wall,Fortigate).

VPN ID and IPSec tunnel creation and management.

Setup server and troubleshoot 2008/2012/2016 and configured active directory, ADC on H- virtualization; rendered support to Windows 98, Win XP, Windows Vista, & Windows7, Win8/8.1 and Win 10 Cent OS and Ubuntu.

Configured MS - Outlook (XP, 2003, 2007, 2010,2013/16 & office 365) for clients including PC desktop and Laptop.

Defined and ensured compliance to OU, user, group policy on domain across versions of OS Windows.

Conducted day-to-day system checks and ensured effective resolution of reported issues aimed at enhancing system uptime and client satisfaction.

Implemented effective back up and disaster recovery system to cater to exigent situations and minimize business impact

Worked on server application software upgrades, servers and applications and Microsoft Office 2000/XP/2003/2007/2010/2013

Manage and configured exchange line services.

Configured and managed business Skype. Microsoft teams etc. Network Engineering & Management

Involved in end-to-end management of networks aimed at enhancing operational uptime and maintaining various SLA parameters

Managed configuration, installation and troubleshooting of routers, switches and wireless devices FIREWALL troubleshot network issues on client networks in coordination with customers and vendor support.

Maintained updated documentation related to client networks including diagrams, device configurations amongst others for future reference

Set up, configured and troubleshot Windows 2003/2008 and Windows 2012 server security on user and computers; assessed Windows activities (CPU usage, Memory, HDD, etc.)

Providing network security against viruses and malicious codes with Quick Heal endpoint security/ McAfee antivirus.

Experience in network monitoring tools (whatsap gold and wireshark). IT Security Management

Evaluated security exposures and implement programs in coordination with clients and stakeholders; developed and maintained security data including incident reporting database and measures

Defined and implemented Regional Emergency Response plans and site level emergency response plans for all the sites to maintain seamless operations

A C A D E M I C S

B.A. (Bachelor of Arts), Dr. B. A. M. University Aurangabad, India 2010

Diploma in Hardware and Networking, Net Link InfoTechAurangabad, India 2008 C E R T I F I C AT I O N S / T R A I N I N G

Microsoft Azure Aurangabad, India 2019

firewall (cybarom,sonicwall fortinet) Aurangabad, India 2018

CCNA (Cisco Certified Network Associates) Aurangabad, India 2012

MCITP (Microsoft Certified IT Professional) Aurangabad, India 2010 P E R S O N A L I N F O R M AT I O N

Languages: English and Hindi and Marathi

Date of Birth: 1st December

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