Resourceful Call Center Representative who meets and exceeds productivity goals. Proven expert at helping customer finding creative solutions. Maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty.

ABEGAIL G. TAPALES

IQOR

Call Center Representative

(December 2014 – February 2019)

Respond to telephone inquiries and provide quality service to customers. Listen attentively to caller needs to ensure a positive customer experience. Experience in notifying customers of delinquent accounts thru phone to solicit payments. Recommended solutions within customer budgets and proactively followed up with all leads.

Address:

Blk 68 Lot 12 Brgy. San Esteban, Dasmarinas City, Cavite

Email:

ade8rw@r.postjobfree.com

Phone Number:

097*-***-****

BACHELOR OF ARTS IN PSYCHOLOGY

At St. Jude College

2003 – 2007

Age : 34

Birthday: May 10, 1986

Civil Status: Married

Religion: Catholic

I hereby certify that the above information is true and correct to the best of my knowledge and belief.

Abegail G. Tapales

Applicant