Customer Care Executive
Resume:
CURRUCULUM VITAE
Mohit Malhotra
Delhi-110051
Mail ID: **************@*****.***
Mob.- +919*********
CARRER OBJECTIVE
To develop and utilize my talents optimally towards the achievement of the personal growth & organizational success and to make each day a new learning experience for me professionally
EXPERIENCE:-
Working with Cyfuture (Club Factory Process) 25 Now 2018 till 22 March 2020
Designation: Customer Care Executive
. Handling chat & call both from customer depending on process requirement.
Key Responsibilities:
. Attending escalation calls apart from taking normal calls.
. Provide support to customers through chat.
Working with PrimeLite Tech (Openkart Process) 31 May, 2018 to 10 Now 2018
Designation:-Senior Customer Care Executive
•E-Commerce online website UAE,OMAN,QATAR & BAHRAIN.
Working with Magus (Homeshop18) Jan, 2014 to 31st October 2017
Designation: Customer Care Executive.
Key Responsibilities:
•Handling direct complaints from Vendor regarding RTO/RBC Received
•Marking mails regarding inventory issue /delivery related complaints
•Handling Team as an MENTOR.
Achievements:-
•Promoted as mentor to assign work for employees
EDUCATIONAL QUALIFICATION
•B.sc(IT) from Kuvempu University in 2011
•Diploma in System and Networking from NIIT.
•10th from C.B.S.EBoard passed in 2005
•12th from C.B.S.EBoard passed in 2007
OTHER QUALIFICATION:-
Knowledge in Computer MS-Excel and Internet.
STRENGTHS
•Positive thinking Quick leaner, Dedication & sincerity toward work.
•An effective team player with exceptional planning and execution skills together with a systematic approach and quick adaptability.
PERSONAL PROFILE:-
Father’s Name : Mr. Harish Malhotra
Address : F11/3 Krishna Nagar Delhi-110051
Date of Birth : 28th June 1989.
Marital Status : Single
Languages Known : English, Hindi.
Hobbies : Listening Music, Playing Cricket.
Nationality : Indian.
I hereby declare that above furnish information is true to the best of my knowledge
DATE:
PLACE: (MohitMalhotra)
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