Technician Support

AZAM MIRZOBEKOV

Dammam, Saudi Arabia

Cell: +(966-*********

**************@*****.***

SUMMARY

Analytical and systematic Systems Administrator with 4 years experience dedicated to maximizing performance and ensuring a highly available and secure environment.

Real technical IT Support technician has terrific troubleshooting and good interpersonal skills to assist customers with computer issues. Has a Bachelor’s degree in Computer Science and almost 1 year of experience as an IT Support Technician.

HIGHLIGHTS

Hardware knowledge

Reporting and analysis

Excellent communication abilities

Good customer-service skills

Error discovery and correction

Strong knowledge of viruses’ applications glitches

Software installation

Technical support

EXPERIENCE

BANK SODIROTBONK

Dushanbe, Tajikistan

IT Administrator

04/2015 to 02/2019

Executed IT Administrator duties and aided network administration.

Performed cross platform audits of Active Directory (AD) objects and user permissions

Created/modified user account, security groups, and distribution list to protect company proprietary information.

Handled user account transfers from one field site to another moving client data to different servers, to ensure user accessibility.

Serving the personnel of the terminal server

Managed hardware and software products.

Aided maintaining continuity of service.

Couched users on network operations.

Imparted software and hardware technical support.

MEGAFON COMPANY

Dushanbe, Tajikistan

IT Support Technician 01/2014 to 09/2014

Provided technical assistance to customers on inbound telephone tech support calls.

Used remote access to perform troubleshooting when needed.

Walked customers through step by step process for troubleshooting hardware issues.

Assist customer with anti-virus program installations and virus removals.

Used great customer-service skills.

EDUCATION

BACHELOR OF COMPUTER SCIENCE 08/2010 to 06/2014 Tajik Technical University, Dushanbe, Tajikistan

LANGUAGE

ENGLISH (fluent)

RUSSIAN (fluent)

Tajik (native)

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