Customer Care Data Analyst

Address: plot *-* Nepa cooperative estate, alatunse,ibeju lekki,Lagos

E-mail: david.chukwuani@ gmail.com

Phone: 080********

DAVID CHUKWUANI

Objective:Having a commitment to efficiency, innovation and quality services, to distinguish myself as being result oriented, making a positive contribution to success and growth of any organization that recognizes and encourages the highest standard of professionalism, competence and hard work.

Experience:

2013 – 2014 Business development officer at Burgundy Nig Ltd, Lagos

2015 – 2016 Instructor at Straitgate Montessori school Magodo, phase 2 Lagos

2017- 2018 Customer service officer at Star Times TV

Role:

Getting new clients and increasing growth from existing customer base.

Been able to study and analyze our competitors thereby grabbing every necessary opportunity.

2018 – Till date Supervisor/Team Leader at Star Times Call Center

Role:

Training subordinates on the job line

Motivating my team members

Hiring and training new staff

Evaluating performance

Skills:

Good team player

Good computer skills, especially with PowerPoint and excel.

Strategic thinker.

Strong written and oral communication skills.

Sound business judgment in determining what issues need to be elevated to appropriate level of authority.

2019-Till date Data analyst at startimes

Role:

Collates and verifies sales of dormant reactivated accounts.

Managing and designing the reporting environment, including data sources.

• Generating reports from single or multiple systems.

• Engages in discussions to identify problems, quantify and improve the quality workflows through data analysis.

• Provides technical supports to maintain existing data processes.

• Prepares Salary and/or bonuses based on Agents performances.

• Through sales analysis sales is being monitored to

see regions doing well and follow up on those not doing well.

Education:

2009 – 2013 Ebonyi State University

B.A, English Language & literature

2003- 2009 West African Senior School Certificate Examination

Dennis Memorial Grammar School, Onitsha,

Anambra.

1997- 2003 First School Living Certificate

St. Marks Primary School, Onitsha.

Interest: Reading, Traveling and Movies, music, innovation

Personal Profile:

Date of birth: 6th October, 1992

State of Origin: Enugu

Gender: Male

Marital Status: Single

LGA: Nkanu East

Reference: Available on request

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