Employee Relations Manager
Resume:
Ronna Eloisa D. Cruz
Blk ** Lot ** San Pedro Subdivision 7
Novaliches, Quezon City
**********@*****.***
OBJECTIVE To be able to join a company where I could use my knowledge and expertise in Psychology & Human Resources Management.
EDUCATION
2004 – 2006 DE LA SALLE UNIVERSITY
MS Psychology Major in Industrial / Organizational Psychology
Thesis Deferred
2000 – 2003 DE LA SALLE UNIVERSITY
BS Psychology
WORK EXPERIENCE
Apr 2017 – Present Human Capital Manager – Operations
PricewaterhouseCoopers Service Delivery Centre (Manila) Ltd.
Manages the entire Human Capital Operations, which includes Onboarding, Payroll, Benefits, Records Management, Database Management, Offboarding, Labor Relations. Recommends solutions to complex employee relations and HR issues. Acts as the Territory point of contact for Workday. Works closely with line management and executive teams and other functional areas to proactively address business issues related to workforce development and productivity.
Sep 2016 – Mar 2017 Group Manager – Recruitment
WNS Global Services
Manages end-to-end Internal Job Posting process and non-agent hiring process. Act as POC for internal and external audit and compliance. Manages MIS/Reports under Talent Acquisition as well as pre-Onboarding. Functionally managing 4 Recruiters.
Jun – Sep 2016 HR Specialist
Miriam College
Project-based employment that focused on reports, metrics and analysis of data of the school.
Jan – May 2016 Group Manager – HR Shared Services
WNS Global Services
Manages the shared services group for the Onboarding, Data Management, Records Management, Certificate of Employment and Document routing processes. Manages 1 assistant manager and 7 practitioners.
Jun 2014 – Jan 2016 HR Business Partner
IBM Solutions Delivery, Inc.
Works as Account HR Business Partner. Working closely with line management and executive teams and other functional areas to proactively address business issues related to workforce development and productivity. Provides advice and counsel on multiple initiatives (such as workforce optimization) and recommends solutions to complex employee relations and HR issues. Deploy and execute HR Programs (such as compensation, benefits, workforce diversity) and strategy through partnering with other HR functions. Provides strategic and operational guidance and direction to others in this role and to functional areas. Helps in driving organizational change, build organizational capability and create a high-performance culture.
Mar 2008 – Jun 2014 Employee Data Management Manager
IBM Global Process Services
Manager for employee data management of IBM Solutions Delivery (ISD) & IBM Global Process Services Non-CRM (IBM GPS Non-CRM) handling 6 employees. Also manages the employee services processes (i.e. separation, regularization, ending of contracts, certificate of employment & 201 file management) for IBM Solutions Delivery.
Creates Desk Top Procedures (DTPs) to outline the work flow of processes of employee data management
Ensures compliance to the DTPs.
Monitors issues, problems & risks and ensures closure within the specified timeline.
Creates Root Cause Analysis should there be processes that were found to be non-compliant, issues & problems that are considered to be severity 2 and above.
Ensures that Operational Levels of Agreement (OLAs) and Service Levels of Agreement (SLAs) are met. Monthly monitoring of OLAs & SLAs are done and reported to the Employee Data & Disbursement (ED&D Tower Lead). Miss analysis is done should there be any OLA or SLA that fell below the target rating.
Acts as the focal point for EDM and Separations for any corporate audit that takes place.
Provides presentation on Employee Data Management and Employee Services during New Managers Forum
Creates and provides the following reports to management and executive committee
Creates initiatives that will enhance or improve current process.
Manages 6 employees for Employee Data Management Team
Jun 2007 – Mar 2008 Resource Metrics Specialist
IBM Solutions Delivery Inc.
Reports metrics to Line Of Business Manager. The metrics
include headcount, skills mix, utilization, deployment, band level,
experience, competency and interview pipeline. Leads the processing of
interview of applicants. Monitors the movement or progress of
applicants.
Jun 2006 – Jun 2007 Recruitment Specialist
IBM Solutions Delivery Inc.
Leads the overall recruitment operations of the company. Handles
recruitment needs of all Lines of Business. Leads the sourcing, screening
of resumes, scheduling of interviews, interviewing, endorsement of
interviews to hiring managers and technical interviewers, extension of job
offer, endorsement to medical exam, contract signing, onboarding and
new employee orientation. Ensures that all recruitment needs are met
and fulfilled within 30 days from approval of personnel requisition.
Jan - Jun 2006 HR Manager
Doctor Dictate Inc.
Oversees the overall human resources operations of the company.
Created a human resources manual and code for the company.
Aug 2004 – Dec 2005 HR Assistant
I-Search.Net
Deployed at San Miguel Corporation’s Corporate Human Resources
Department doing sourcing and interviewing of applicants. Ensures that
applicant database is maintained and updated in a timely manner.
Clerk
I-Search.Net
Deployed at Anchor Insurance Brokerage Corporation, a San Miguel
Subsidiary tasked to do clerical work.
Nov 2003 – Jul 2004 HR Clerk
Sykes Asia, Inc.
Part of the Recruitment Team handling sourcing, phone interview,
personal interview & background checks. Tracks medical & drug tests
results.
CHARACTER REFERENCES Available upon request.
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