Manager Executive

Curriculum Vitae

Personal details

Name: Kgakgamatso Bob

Surname: Matshana

Known As: Bob

I.D. Number: 930708

Date of Birth: 8th of July 1993

Nationality: South African

Residential Area: Midrand

Drivers Licence: Code 10

Expected Salary: Market Related

Contacts: 073-***-****

E-mail: *************@*****.***

LinkedIn Profile: https://www.linkedin.com/in/kgakgamatso-matshana-361270114 Skills profile

• Goal orientated

• Entrepreneurial mind set

• Autonomous

• Locus of control

• Honesty and integrity

Operational skills

Languages: English and Setswana

Software: Microsoft Office, SAP CRM, SAP ERM

Education

2018: Moonstone

First Level Regulatory Examination: FSPs (sole proprietors) and Key Individuals in Categories I, II, IIA, III and IV

2012-2015: Varsity College Sandton (registered to Independent Institute of Education) BCOMM312 - Bachelor of Commerce and has the SAQA ID 84706. 2007-2011: Parktown Boys High School

Matric: (English, Isizulu, Mathematics, Accounting, Life Sciences, Computer Applications Technology and Life Orientation)

Work Experience

Company: Merchants (Mercedes Benz Centurion)

Job Description: Contracts Administration Executive/ Complaints Officer Position: Financial Contract Administrator

Commencement date : 14 November 2016

Duties: Contract administration Executive

• Collecting and preparing client Natis documents for release

• Liaising with licensing department

• Assisting with customer queries via email

Duties: Complaints officer

• Resolving customer queries

• Providing monthly report regarding escalation. Providing Operation Manager with detailed report on monthly complaints

• Handling irate customers

• Investigating causes of complaints

• Working with QA (Quality Assurance) and Team Leaders. Reason for leaving: Contract concluded

End date: 05 January 2018

Operation Manager: Bulelwa Jonas (*****.*******@*******.***) Team leader: Mushi Lesetsa (*******.*****@*******.***) Contacts: 012-***-****

Company: Outsurance Shared Services (Hastings)

Job Description: Customer Service Consultant

Commencement date: 01 February 2019

Duties:

• Customer Service

• New business

• Renewals/Retention

• Complaints

End date: Current

HR: Janita Duncker

Mail: *******@****.***

Contacts: 060-***-****

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