Manager Assistant

CV of Lucinda Ruth Claasen

*********@*****.***

Mobile: 082-***-****

Address: ** ***** ******, ******* **** 1709

I am a self-starter, team player and always eager to learn. I am able to think out of the box, always ready within my team to come up with new initiatives/ideas. Given my past work experience I have learnt to work under pressure and I take accountability for my own achievements and growth. . I am able to adapt to an ever changing environment in doing so, I have grown in my current position / company. I am knowledgeable with regards to operations and my current job allows me to interact extensively within the retail sector. I have started my working career doing social work in our community and then moved to cooperate section doing admiration work.

I value time with family and friends, enjoying meaningful conversations during many lunches and time spent outdoors.

The art of dance is a major part of my personal preferences in life

Personal Details

Nationality South African

Language Proficiencies English, Afrikaans

EE / AA Status Coloured

Date of Birth 1989.01.25

Drivers licence Code 8

Dependents None

Relationship Single

Academic History

Qualification NQF 3 Management (Certificate)

Date Completed Jan 2019 – Nov 2019 (1 Year Course)

Institution Kukhula College

Qualification Social Auxiliary Work (Certificate)

Date Completed 2009 – 2010

Institution Khanyi College and family Care Centre JHB, South

Qualification Senior Certificate Grade 12

Date Completed 2007

Institution Die Adelaar Hoër Skool

Additional Training and Skills

South African Council of Churches JHB, South Africa - 2008

●Introduction to HIV/AIDS (Certificate)

●Basic information on HIV/AIDS

●Community Mobilization

●Monitoring Resumé of Career to Date

Company National Security & Fire

Period August 2019 – June 2020

Position Client Relationship Manager

●Build and Maintain existing relationships

●Client Monthly meetings with (procurement, executives, Facilities Managers)

●Ensuring all queries are resolved.

●Upselling. ( Sales)

●Collection of outstanding funds.

●Meeting company KPI’S.

●Operational involvement

Company Fidelity (ADT)

Period April 2015 to Current

Position Commercial Administrator (NKA Retail Business)

Retail department

Duties

●Co-ordinate calls for technicians

●Follow ups of technician’s arrivals on site

●Intake of invoices

●Telephonic communication with clients (complaints, call attendances re-scheduling of appointments)

●Invoicing

●Quoting

●Client Visits and meeting upon request

●Project coordinating and Liaison with Clients and Contractors

Company Fidelity- ADT

Period August 2014 to April 2015

Position Central Installation Coordinator (Technical)

Duties

●Booking of installations / upgrades / link ups for all quotes received from sales.

●Scheduling of Calls

●Follow ups of technician’s arrivals on site

●Intake of invoices

●Telephonic communication with clients (complaints, call attendances, rescheduling of appointments)

Company Fidelity ADT

Period December 2011 to July 2014

Position Central Installation Coordinator (Technical)

Duties

●Capturing of invoices

●Dealing with various queries

●Communication with finance together with various departments

●Handling of queries telephonically

●E-mails

●Confirming of bookings

●Ensuring arrival of technicians is efficient

●Ensuring jobs are done

●Making sure daily figures are according to jobs done

Additional Responsibilities

General administration

●Banking

●Quotation confirmation

●Ordering of stationary

●Distribution of stationary

●Assistance to technicians

●Reports – To HOD

Credit control project

●Collections of payments

●Escalations of various issues

●Ensuring action takes place

Company Families South Africa FAMSA West Rand

Gauteng, South Africa

Period May 2009 to December 2011

Position Assistant Administrator

Duties

●Registration of new client files

●Assisting walk-in clients and provide them with the necessary information or refer them to the relevant colleague.

●Assisting clients with telephonically queries.

●Drafting of letters and reports.

●Compile monthly, mid-year and annual statistical data reports.

●Assist the Senior Administrator with servicing of meetings

References

Mervyn Naidu (Guarding Executive – National) 082-***-****

Ilze Van Eck (Manager – Fidelity) (011-***-****

Jane Pretorius (Director-FAMSA) (011-***-****

Contact this candidate