Manager Office

Dawn Cook

**** ********* ******* ** ****** OH ***56

Phone: 513-***-****

E-mail: **.********@*******.***

Objectives

To utilize my experience and education to lead a medical office into the ever changing future of medicine.

Education

Associate of Applied Science in Medical Office Management August 2010

Kaplan University

Experience

Practice Manager (January 2015-June 2020)

Kettering Physician Network 1391 Main St Hamilton OH

Provided solid leadership to team of Physicians, Nurses, Medical Assistants, Nurse Practitioners and front office staff. Recruited, hired and trained staff, providing direct supervision, ongoing staff development and continuing education to employees. Performed annual evaluations and provided feedback to encourage continual improvement. Identified ways to increase patient satisfaction, improve office efficiency and adhere to government mandates. Successfully led team to maintain Level 3 Patient Centered Medical Home status. Oversaw all financial transactions and management functions, strategically managing operation budget.

Practice Manager (January 2012 –Present)

Indian Creek Family Health Ross 2449 Ross Millville Rd Ste B50 Hamilton OH

Instrumental in Transitioning office from private practice to network owned. Accounts Payable, Coding/ Billing for electronic health record system, maintain staff/office schedules, payroll, implement new office policies, order office supplies, conflict resolution, conduct annual employee reviews, negotiate service contracts, conduct staff meetings, daily posting of accounts receivables, insurance/patient follow up.

Billing Office Manager (August 2009-Dec. 2011)

Indian Creek Family Health Oxford 10 N Locust St Oxford OH

Accounts Receivable, Insurance Billing/Follow up, Instrumental in Implementing System for Insurance coverage verification, Supervised multiple offices daily accounts receivable; visited offices and trouble shot oversights in daily balance sheets. Responsible for daily deposits/posting of insurance and patient payments.

Office Manager ( January 2002-July 2009)

Advanced Family Practice, Inc. 8668 N Main St, Dayton, OH

Medical assistant, office manager and billing clerk, daily posting/deposits of insurance and patient payments. Instrumental in bringing new physician to practice and successfully completing credentialing process.

Prior to going to work at Advanced Family Practice I did medical billing for several different companies since 1998. I have a working knowledge of Epic, e-MDs, Microsoft Word, Excel, QuickBooks.

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