A-Z DRIVER

SEBASTIAN CAMPANA

**** ******* **, ********, **, L6L2S7 289-**-**-**** ************************@*****.***

Claims Adjuster

HIGHLIGHTS OF QUALIFICATIONS

Specialist claims adjuster with over 10 years in the field of insurance claims demonstrating high analytical capacity and excellent research skills

Proven interpersonal skills and emotional intelligence ability to build positive rapport with various parties and to professionally represent all service providers

Demonstrated high capacity of adaptability to face challenges positively and transform them into opportunities of learning and professional development

Strong analytical skills, critical thinking and attention to detail abilities while demonstrating a customer service approach and a solutions-based approach to problem-solving

Excellent communication skills in English and Spanish

Ability to meet multiple priorities in a timely and efficient manner in a dynamic environment

Entry level examination (in process), Registered Insurance Brokers of Ontario

PROFESSIONAL EXPERIENCE

Budd’s Collision Services, Oakville

Parts Advisor February- present

In charge of receiving, reviewing, and supervising the parts corresponding to each claim.

System management: Repair Center, Cosmo Sync, Mitchell, Xactimate

Cunningham Lindsey, San Juan, Puerto Rico Jan 2018 – Jun 2018

Claims Adjuster

Managed a team of 4 Insurance Claim Adjusters and Architects during a 6 months contract to assess the damage of dwelling losses in Puerto Rico after the Hurricane Maria.

Collaborated with a team of 30 international Claims Adjusters from US, Canada, Chile, Ecuador, Argentina, Uruguay to collect evidence to support contested claims, analyze information gathered by investigation and report findings and make recommendations in the end

Interviewed claimants to correct errors or omissions and to investigate claims

R & G Espinosa, International Adjuster LLC, Miami, FL, USA Sep 2017 – Oct 2017

Claims Adjuster

Performed damage assessment for the insurance industry losses in Puerto Rico after the Hurricane Maria

Managed a team of 4 Insurance Claim Adjusters from Argentina, Uruguay, Chile

Collaborated with a team of 19 specialists from 7 countries from South America

Processed 25 industrial (condominium building, hotels, manufacturing companies) claims of over CAD $20M in damages

Adex Adjuster Express, Manta, Ecuador Apr 2016 – Aug 2017

Claims Adjuster

Evaluated the earthquake damages for over 1500 residential homes, wrote reports and provided information to the insurance company

Managed a team of 12 Civil Engineers and Architects for an 8 month project

Government of Ecuador, Quito, Ecuador May 2014 – Mar 2016

Department Director

Supervised the delivery of several programs in 3 different ministries (Ministry of Education, Ministry of Environment and the Ministry of Sports)

Managed teams of up to 90 staff members and budgets of over US $30M

Responsible for the quality of the products and services delivered

Superintendence of Banks and Insurance, Quito, Ecuador Mar 2013 – Apr 2014

National Administrative and Insurance Deputy Director

Managed the administration of 3 government building of 13 stories each; contracted maintenance (cleaning and renovation) and security services

Created and handled a yearly budget of approximately US $3M that included the purchase of 30 government vehicles

Inspected and evaluated government vehicles available for auction; submitted auto claims to insurance companies

Responsible for the inspection and analysis of the seized assets

Fibra Flor, Quito, Ecuador Feb 2012 – Feb 2013

General Manager

Successfully initiated 60 new contracts of over US $1M in one year with clients in the government and the construction industry

Supervised the manufacturing and distribution process in the country

Orient Insurance, Quito, Ecuador Dec 2009 – Jan 2012

Auto Claims Adjuster

AIG Insurance Company, Ecuador Chile Dec 2003 – Dec 2006

Claims Supervisor Auto Claims Adjuster

Gathered and analyzed information to determine liability and reviewed assessment of the damages; utilized Mitchell Cloud Estimating to perform estimates of the vehicles

Thoroughly checked details of the insured's policy to determine the appropriate coverage

Conducted interviews with the insured and/or the witnesses and collected their statements of events

Provided quality service to external or internal customers

Answered queries relating to investigations and the claims process and ensured timely follow up with customers on the status of their claim

Chrysler Jeep Automotive, Quito, Ecuador Jan 2007 – Nov 2009

Regional Sales Manager

Oversaw a team 30 staff members in the Sales department and achieved 100% sales targets for 2 years in a row and doubled the sales in one year

Organized events and invited media to car shows to improve and promote sales

EDUCATION

Humber College 2020

AZ Driver license No- C0367-41587-80910

Bachelor’s degree in Business Administration 2010

Central University of Ecuador, Quito, Ecuador

Senior Technician in Automotive Mechanics Certificate 2003

INACAP, Santiago, Chile

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