Social Media Data Analyst

CURRICULAM VITAE

G.Ramya

Door No. *, Flat No. 16

Swamy Nagar Station Road,

Urapakkam Chennai: 603 211

Kanchepuram Dist Mobile : 971*******

Email :************@*****.***

Career Goal:

To work in a dynamic and growth stimulating environment, which provides an opportunity to utilize and enhance my skills and be successful professional in the field of Communication.

Educational Qualification

B com Corporate Secretary ship -2016 passed @ S.I.V.E.T College Gowrivakkam Chennai.

HSC – Secured 80% in Sri Rama Krishna mission saradha vidhyalaiya girls Hr Sec School T. Nagar 2012 – 2013.

SSLC – Secured 62% in Sri Rama Krishna mission saradha vidhyalaiya girls Hr sec school T. Nagar 2009 – 2010.

Summary of Work Experience:

o14 months working experience at HTC GLOBAL services India private limited from 6th November 2016 to 31th Jan 2018.

ROLES AND RESPONSIBILITY:

Experiences in Data analyst .

Handling a team with proper manner.

Maintain a excel and word .

Retrieving the status of day to day basics.

Increase productivity and efficiency streamline processes.

Improve customer relationship.

o10 months working experience at Accenture, E-Mail and chat process from 20th Aug 2018 to 30th June 2019.

ROLES AND RESPONSIBILITIES:

Responding to customer queries in a timely and accurate way via email and chat.

Identifying customer needs and helping customer use specific features.

Analyzing and reporting product malfunctions.

Monitor customer complaints on social media and reach out to provide assistance.

Experience using helpdesk software and remote support tools.

Understanding of how CRM systems work.

Multitasking abilities.

Familiarity with our industry is a plus.

Salary Drawn & Salary Expectation:

Present Salary is Rs.15,575/-

Expectation : According to my Experience requested.

Strengths:

Honest and hard working.

Strong analytical and communication skill.

Easy adaptability to challenging environment.

Dedicated & determined to work.

Personal Profile :

Name

: G.Ramya

Father Name

: K.Gnanam

Mother Name

: G.Revathi

Date of Birth

: 21.11. 1995

Nationality

: Indian

Gender

: Female

Marital status

: Single

Mother Tongue : Tamil

Languages Known : English, Tamil, & Telugu

Email – ID : ************@*****.***

Communication Address : G.Ramya

Door No. 6, Flat No. 16

Swamy Nagar Station Road,

Urapakkam Chennai: 603 211 Kanchepuram Dist

Hobbies:

Listening Music & Watching TV

Cooking

Dancing

Declaration:

I here by declare that the information furnished above is true to the best of my knowledge.

Date:

Place: Chennai (G.Ramya )

Contact this candidate