Administrative Assistant Manager
Resume:
ALETHEA L. THOMAS
Wilmington, Delaware 19802
Email: *********@*****.***
Areas of expertise
Community Outreach Management
Staff Training
Customer Relations Program
Development Team Building
Event Coordination Problem Solving
Time Management
Notary
EXPERIENCE
AI duPont Hospital for Children
Administrative Assistant I
Division of Social Work
Nemours / Al duPont Hospital for Children
September 2005- retired
Summary of Duties:
• Administrative Assistant to the Director, Manager, supervisor and Twenty-two (22) Social
Workers
• Responsible for triaging and assigning unassigned inpatient and outpatient social work
services
• Coordinate transportation, meal tickets and community resources/services
• Coordinate Interpreter Services (language line services) for all languages
• Assist in the location of live interpreters throughout the hospital
• Scribe and organize social work staff meetings on a weekly basis
• Implemented and continue to coordinate "Adopt A Family" Program, the Resource Guide for
"Death of a Child" the "Remembrance Celebration of Life" Ceremony
• Assisted in the creation of the Brochures for Abused Women
• Provide discharge notices to Insurance Companies
• Perform monthly chart review
• Responsible for the preparation of Kronos and other clerical duties assigned by the Director
or Manager of the Department of Social Work
A.I. duPont Hospital for Children
Patient Service Associates
September 1998 - September 2005
Schedule Appointments, Epic; CPT-4 and ICD-9 code. Distinguish between emergency call versus
routine calls from patient and family, triage appropriately. Review the A.I. dupont Hospital intranet,
HCS requirement screen or third party contract requirements to ensure patient can receive services.
Verify managed care requirements and the appropriate site of service for all services including labs
etc. Take patient's vital signs, blood pressure, heights, weights, etc. Perform general clerical duties.
Proficient in the following software applications:
• Microsoft Word, Excel, Power Point, Outlook and Microsoft Publisher
EDUCATION
P. S. duPont High School Wilmington, Delaware 19802 High
School Diploma 1978
Delaware Technical & Community College
Corporate 8c Community Workforce Training Department
Wilmington, Delaware 19801
Medical Records Training Program
ICD-9/CPT
September - December 1996
Career Institute Paralegal Certificate Wilmington, Delaware 19801
April 1990
Committees/Awards
Wilmington Little League/Secretary 2008/2012
Family Advisory Council-2008
Community-Volunteer
Volunteer-Nursing Homes
Thanksgiving Cook and Feed the Homeless
School Supplies Give-Away/Backpack
Rewards & Recognition Committee -2008
•
Client Satisfaction Team-Co-Captain 2006
•
duPont Spot-Light Employee of the Month October 2002
•
Xtra Mile Award-1999
•
Reference:
Available upon request
, Webinar, Epic, scheduling,
Contact this candidate