Software Developer Support
Resume:
Caleb Moore
Software Developer
Software Developer with 8+ years of experience in the industry and a Bachelor's degree in Finance from Spring Arbor University. Adept in process improvement presented in my experience implementing ECM solutions for several different business with unique processes, while maintaining stringent deadlines. Experience
2019-12 -
Present
Software Support Specialist
Applied Imaging
• Received support requests for our primary software suite which consistst of OnBase, DocuWare, PSICapture, Kofax, and Smart Search
• Consistently exceeded the company standard of support response times of under 4 hours
2018-06 -
2018-12
Technical Support Specialist
American 1 Credit Union
• Resolved support tickets for internal American 1 Credit Union Employees
• Flawlessly executed large projects during peak operating hours 2012-09 -
2018-09
Signal Support Systems Specialist
Michigan Army National Guard
Education
2014-09 -
2018-05
Spring Arbor University
BS in Finance
GPA: 3.28
Achievements:
• Distinguished Honor Graduate
• Deploy new card printing system
• Overcame companies support first response time by 3 hours Personal Info
Address
921 Knapp St. NE, Grand Rapids,
MI 49505
Phone
*****.*.*******@*****.***
www.linkedin.com/in/moorecaleb2
Skills
Software Developemnt
Software Support
Ability to Work Under Pressure
Process Improvement
Customer Service
Problem Solving
• Installed, maintained, and operated Army communications equipment
• Fielded support requests and resolved issues in a high-stress environment
• Trained new soldiers on standard operating procedures of the unit
• Improved operating procedures through careful observation and testing 2018-12 -
2019-12
Software Developer
Applied Imaging
• Owned the development process from discovery through implementation and testing, and operated as a full time support representative
• Implemented DocuWare solutions for several unique processes, including Accounts Payable, Quality and Compliance, and Financial Service departments
• Consistently exceeded deadlines on every project Caleb Moore
Software Developer
References Personal Info
Address
921 Knapp St. NE, Grand Rapids,
MI 49505
Phone
*****.*.*******@*****.***
www.linkedin.com/in/moorecaleb2
Matthew Leonard
Image Soft Inc.
25900 W. Eleven Mile Rd.
Southfield, Michigan 48034
*************@*****.***
Tyler Cady
Michigan Army National Guard G6
3423 N. Matin L King Blvd.
Lansing, Michigan 48906
*****.*.****.***@****.***
Ron Underwood
Our Daily Bread
PO Box 2222
Grand Rapids, Michigan 49501
***.*********@***.***
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