Salesforce Manager

ADAJI OKPANACHI

**********@*****.*** 443-***-****

PROFESSIONAL SUMMARY

Salesforce Certified Administrator with over 3 years of experience in Salesforce customization, implementation, integration, and end-user support. CORE COMPETENCIES

Salesforce Customer Support

Security Administration Project Management

Database Architecture Business Analysis

AWS Services – IAM, EC2, S3, CloudWatch Python

CERTIFICATIONS

Salesforce Certified Administrator

Google Certified IT Support Professional

EXPERIENCE

Salesforce Administrator ROYALTIES TAX PROFESSIONALS Jan 2020 – June 2020

• Led the implementation of Salesforce Service Cloud for the organization.

• Managed a 4-person team tasked with carrying out efficient data entry processes.

• Worked closely with management in launching Salesforce Lightning for marketing agents.

• Increased efficiency by implementing and maintaining consistent data quality standards.

• Integrated Docusign for bulk electronic signing and transmission of tax documents. Salesforce Associate Consultant LANVALE CONSULTING May 2019 – Aug 2019

• Contracted to customize and implement Salesforce for over 30 Commercial Real Estate clients.

• Ensured data quality during migration of over 1000 records from legacy system to Salesforce.

• Created templates, approval processes, approval page layouts and defined approval actions to automate the processes.

• Customized validation rules, tasks, and workflow rules to achieve the complex business functionality.

• Designed custom tabs, approval processes and auto-response for automating business logic. Partnership Manager LOVEWORLD INCORPORATED Jan 2018 – Dec 2018

• Successfully implemented Salesforce Nonprofit Success Pack (NPSP) for over 60 users

• Provided day to day end-user support and administrative functions.

• Executed data export for more than 2400 records from Microsoft Excel to Salesforce.

• Trained and onboarded over 80% of users.

• Managed in-person training for beginners and new administrators. EDUCATION

Master of Science, Engineering Management

University of Maryland, Baltimore County Baltimore MD Bachelor of Science, Electrical Engineering

Howard University Washington, DC

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