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Sales Desktop Support

Chennai, Tamil Nadu, India
August 10, 2020

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Shashank kalyana sundaram

Mobile: 960*******


To apply full potential of my intrinsic talents and to take upon the inspiring and challenging task and do my duties with genuineness and effectiveness.


Have 1+ years of experience in the Network and system administration as a System Engineer

Have 2+ years of experience in Tech support in Dell Inc. Bangalore.

Have 1+ years of experience in Technical sales as Inside product specialist.

Have 4+ months of experience in Account management (current).

Presently associated with Dell International services Bangalore.

Proficient in Technical spare Sales assisting account management.

Adept in analyzing information system needs & evaluating end-user requirements.

Having excellent communication, Vendor management & troubleshooting skills


Networking Associate - from JETKING KOLKATA.

Undergone an INPLANT TRAINING from Regional Telecom Training Centre (BSNL) for Broadband, CDMA, Basic Signaling and Switching, Fiber Optics basics


ASMI Express Pvt. Ltd.,



Designation: L1 System Engineer.

Period: July 2013 to feb 2015


Major role in Desktop support, LAN trouble shooting

Managing User Accounts, File Systems, Security, Disk Usage

Maintaining and supporting Network printers

Configuration and Troubleshooting of Modem, Printers

Coordination with vendors for Hardware Support

Application support for customized software

First level support for Voice problems


Designation: Technical support associate (2015-17)

Troubleshooting of software and peripheral for Dell laptops and portables,

Data management using Excel

Application support for customized soft wares

First level support for Voice problems

Upselling based on warranty upgrades of product, and out of warranty sales.

Major role in Desktop and Laptop support, trouble shooting.

Designation: Inside product sales specialist (2017-18)

Prioritized daily workflows including all inbound calls quotes and sales-related inquiries.

Set up new accounts established customer credit and set up payment methods.

Conducted business to business telephone sales.

Managed and recorded all leads from outbound business calls.

Contacted new and existing customers to discuss how their needs could be met with specific products and services.

Providing upgrades to existing customers with spares (hard drive, memory and etc.)

Wrote sales contracts for orders obtained and submitted orders for processing.

Emphasized product features based on analysis of customers needs.

Completed company leadership training program.

Exceeded targeted sales goals by 20+% on regular basis.

Designation: Inside Sales Senior Account Manager(2018 to current)

Maintained friendly and professional customer interactions at all times.

Answered customers questions regarding products prices and availability.

Communicated sales promotions to customers to grow average customer account size by 10%.

Conducted business to business telephone sales (cold calling)

Assisting in End to end business requirement based on current infrastructure.

Ensure positioning of partner software with Dell products.

forecasting sales week on week

Registration of deals on SFDC and maintaining funnel for forecast

Managing bids and run-rate orders to bring in correct mix of revenue.

Correlating and working with partners and distribution for closure.

Setting up meeting between IT managers and account executive.

Passing correct leads to SC and AE to bring revenue and position right product.

New hire mentoring and onboarding.

Coordinating with various internal teams for order delivery and part planning.

Working with APOS teams to ensure extension of warranty/Spares upgrade to achieve team goal.

Positioning Client products as well as enterprise products based on requirement.


Secured first class in Diploma in Electronics and Communication Engineering, SASTRA University, Thanjavur.

Secured first class ICSE Examination from St. Xaviers Collegiate School, Kolkata


Date of Birth : September 23rd 1989

Current Address : Flat no-101 Balaji Krupa Apartment, 6th E Cross

Kaggadaspura Banglore-560093

Permanent Address : 28, Southern Avenue, Flat No. 10

Kolkata 700026.

Marital Status : Married

Language Known : Tamil, Bengali, Hindi & English

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