Customer Care Data Analyst

Anthony Gozzini

Highly motivated and customer oriented mind

focused on taking the company's Customer Care

support to the next level

*******.*******@*****.***

*393*********

Cavaria Con Premezzo, Italy

linkedin.com/in/anthonygozzini

WORK EXPERIENCE

07/2019 – 07/2020

Sales & Marketing Assistant

Various

Used the last year to experience the latest interest found which combines Sales-Marketing-Customer support.

11/2018 – 06/2019

Customer Experience Manager

Sgame Sagl

Lugano, Switzerland

Reviewing and releasing press releases;

KPI and SLA focus.

09/2017 – 03/2019

Customer Support Specialist

Motorola Solutions

Cracow, Poland

Multilingual call, chat and email support for prospects, customers and partners;

Coordinator for new process, procedures and training on new tools.

03/2017 – 08/2017

Web Data Analyst at Google

Accenture

Cracow, Poland

Reviewing content on the internet to make sure it

adheres to the client's policies;

Created an automated script for the team and the

business security intelligence.

06/2013 – 02/2017

Customer Business Support

Sabre Travel Network

Cracow, Poland

Handled Italian and Russian markets while backing up UK/IE/Nordic markets thanks to the system's and

processes understanding;

Created various new procedures and enhanced old

processes.

EDUCATION

09/2005 – 06/2011

Aeronautical Engineering Technical

Expert

Istituto Statale Istruzione Superiore "A.

Ponti"

SKILLS

Problem Solving

Customer care

Thinking outside the box

Focus on improving

Goal oriented

Time management

Leadership

Verbal and written communication

Handling stress

Critical thinking

LANGUAGES

Italian

Native or Bilingual Proficiency

English

Full Professional Proficiency

Polish

Limited Working Proficiency

INTERESTS

IT Programming AI Domotics

Video games

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