Executive Customer Service

Khushboo Sejwar

NaharIndl Enterprise LTD,Dappar, Ambala Chd Road/

Mail:********.**********@*****.*** Mob. 987-***-****. PERSONAL SUMMARY:

Courteous, excellent organisational skills and highly efficient with a unique understanding of the travel industry and the people who work in it. An experienced travel agent who is able to make the best possible travel arrangements for a client’s destination, mode of transport and travel dates. Highly motivated, target driven and with exceptional multi-tasking skills along with an ability to produce tailor-make itineraries for travel to short or long haul destinations. Now looking forward to a making a significant contribution with an ambitious travel agency that offers a genuine opportunity for progression. HIGHLIGHTS:

Self assured

Accuracy

Dependable

Adaptability

Attentive to details.

Travel industry Knowledge

Selling Techniques

Product Knowledge

Online reservation

Customer Service

PROFESSIONAL EXPERIENCE:

Worked with Neemrana heritage group of Hotel, rajasthan as Guest Relation & reservation executive for a year and a half.

Worked with Youngistan Travellers pvt ltd as destination expert for Mauritius & Maldives for 02 years.

Working with Viva Holidays pvt ltd from last 2 and a half year till date as a senior travel expert for all European destinations.

COMPETENCIES AND EXPERIENCE:

Assist customer with purchasing an exact product which best suits their needs.

Focus on achieving or overachieving the set goals.

Complete knowledge of pre-closing and closing tasks.

Investigate customer queries through calls and from chats as well and provide them relevant solutions.

Flexibility in terms of changing the task as per client’s need and requirements.

Able to multi task – can take chats and calls at same time.

Prepare sales contract for ordered sale and submit order for processing.

Strong travel coordination skills.

Able to establish a relationship with supplier to obtain cost effective prices.

Handling high numbers of incoming calls from direct customers and travel trade.

Offering holidays to a wide variety of long haul luxury destinations. EDUCATION:

Completed BCA from Panjab university in 2013.

12th Passed from CBSE (Delhi) in 2010.

10th passed from CBSE (Delhi)in 2008. Declaration. DECLARATION:

I Hereby declare that all statement made are correct to best of my knowledge. Date:

Place: (KHUSHBOO SEJWAR)

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