Customer Service Manager
Resume:
AISHALYN HAMSIRAJI
Customer Service Associate
CONTACT
PHONE:
***********@*****.***.**
HOBBIES
Online Games
Baseball
Cooking
Outdoor Activities
Travelling
EDUCATION
Universidad de Zamboanga
BS Ph Undergraduate
Notre Dame of Jolo for Girls
1996-2000
Secondary Education
WORK EXPERIENCE
Carlson Wagonlit Travel
Client Technology Representative 1
November 20, 2017 – April 22, 2020
Handles Customer service and technical support for a travel account. Provide over the phone support, email, chat, and self-service depending on the business needs.
JPMorgan Chase
Customer Service Specialist II
February 17, 2017 – November 11, 2017
Provide excellent customer experience through expert analysis and investigation of card member’s account and concern. 24/7 ai
Customer Service Representative
June 1, 2015 – December 11, 2016
Handled Optus Customer retention and relocation including other related concerns with their service like billing and technician appointments.
Alorica
Customer Service/ Technical Support Representative Line of Business
*AT&T U-verse ICM Level 2 Technical Support
December 2014 – June 2015
Provide Over the phone technical assistance and all related concerns to their account including sending technicians to their homes. Line of Business
*AT&T U-verse Pre-Install Dept. Customer Service
October 2011 to December 2014
Setting up new and reschedule for new appointments of their new service.
Line of Business
*Customer Service for Car Rental Dollar and Thrifty March 2011 – October 2011
Handles new orders, changes and cancellations for car rentals. Line of Business
*Universal American [Healthcare Company]
August 2010 – March 2011
Handled provider and customer service concerns regarding benefits, claims, payments and recovery.
SKILLS
REFERENCE
MANLY JAPUZ
- CEO CHUBBY BRAINS
- COUNTRY MANAGER ARVATO DIGITAL SERVICES
- ******@*****.***
GRACIEL HERNANDEZ
- Operations Manager TSD GLOBAL
- *********@*****.***
JENNIFER JOSEFA OCAMPO
- Operations Manager TELEPERFORMANCE
100%
100%
75%
75%
100%
Customer Service
Technical Support level 1
Technical Support level 2
Phone Banker
Travel Counsellor
Contact this candidate