IT Specialist

CURRICULUM VITAE

PERSONAL DETAILS

Name: Josphat Too Langat

Nationality: Kenyan

Gender: Male

Marital Status: Married

Residence: Doha, Qatar

Height: 5’11’’

Weight: 80kgs

Tel No.: +974-********

Email: *******@*****.***

Date of Birth: 5th October, 1983

Passport Number: AK0617985

CAREER OBJECTIVE

To secure a challenging and rewarding Technical Support position in a creative and dynamic work environment where I can apply my skills in information technology, sales, business development, strategic management and security.

KEY SKILLS AND COMPETENCIES

o Detail oriented, organized, excellent

planning and time management skills

o Strong interpersonal, negotiation,

presentation and communication skills

o Critical thinking, creative and problem solving abilities o Strong leadership, teamwork and customer service skills

o Ability to deal with pressure and excellent IT skills o Ability to succeed in an entrepreneurial environment EDUCATION

1) Masters in Business Administration (MBA): Strategic Management. Mount Kenya University, Kenya, 2014. Graduated with Merit.

2) Bachelor’s of Science in IT. Jomokenyatta University of Agriculture & Technology (JKUAT), Kenya, 2008. Graduated with a Second Class Honors Upper Division. 3) Kenya Certificate of Secondary Education (KCSE). Narok High School, Kenya, 2003. WORK EXPERIENCE

Senior Security Guard;

Group Security System, Doha Metro Project, Qatar (January 2018-Todate);

• Responsible for observing all activities within the Doha Metro project in order to protect assets of the company

• Monitoring and operating electronic surveillance equipment (CCTV) to check for suspicious activities and create reports of any suspicious activity within the premises

• Editing the captured images as per the instructions of the client and preparing a copy for their reference

• Visiting sites and locations to identify the areas that need to be monitored with CCTV cameras and suggesting/implementing better security procedures

• Entering and retrieving information from computer database in order to utilize such information for surveillance

• Preserving evidence and compiling evidence for law enforcement and company management in event of any prosecutable disturbance, vandalism, theft, or injury

• Responding swiftly to crisis and emergencies in accordance to company’s security protocols Technical Systems Analyst 11;

Rafiki Microfinance, Kenya (Nov 2013-Nov 2017);

•Coordinating design phases for IT projects, identifying, tracking and resolving software technical issues.

•Providing third level support of applications and databases.

•Facilitating group meetings for information systems design, problem solving and task implementation.

•Responsible for systems incident management and root cause analysis where required.

•Collaborating with staff members to train customers and staff on information systems.

•Perfoming and assisting with desktop software and devices testing, configuration and upgrade. IT Helpdesk Assistant;

Tuskys Supermarket Chain, Nakuru, Kenya (January 2011- August 2013);

•Provided technical support for staff and customers to include setting up computer passwords, applications assistance, printer support, and network troubleshooting

•Documented and tracked all received requests in the incident management system

•Troubleshot performance issues on mobile devices, company specific applications, web portals and other IT assets

•Remotely or onsite, configured and installed software for end users’ desktops, scanners, terminals, and POS equipment

•Identified priority calls and highlighted potential problems ensuring that targets are met in line with tight key performance indicators

•Notified customers of issue status and follow-up with customers to ensure their problems have been resolved satisfactorily

•Provided inter-departmental collaboration by escalating unresolved issues to the appropriate support function

Direct Sales Representative;

National Bank of Kenya, Nairobi, Kenya (July 2008-December 2010);

•Promoted the bank’s products to new and existing customers by making proactive sales efforts and capitalizing on cross selling opportunities in order to achieve the sales targets

•Reviewed applications for loans and credit cards to confirm their completeness and initiate processing

•Ensured highest level of customer service by effectively dealing with customer queries promptly

•Participated in the development and implementation of the branch sales plans and programs

•Appointed team captain and new hire trainer while being considered supervisor

•Frequently exceeded sales quota by 150-250%, achieving at least 100% of quota every sales period

•Expanded customer base by 16% in Nairobi territory through cold contacting, networking, and account management

Computer Technician;

Tracom College, Nakuru, Kenya (August 2006-May 2008);

•Provided desktop and mobile computing support, train users and diagnosed problems

• Provided pro-active maintenance on all computing equipment

• Working knowledge of remote connectivity software such as RDP, Citrix and Cisco VPN

• Provided technical support for end user computers, applications, printers, phones, time cloaks, key control devices, network and application connectivity, and cell phone/radio devices

• Installed and troubleshot hardware and software. This included, but not limited to, network equipment, computers, printers, laptops, phones, time cloaks, and key control devices

• Administered all IT equipment-desktop computing, servers, printers, telephone instruments and equipment, video conferencing, switches, routers, and other general networking equipment. Additional Work Information

• Volunteer; basic needs distributor, Kakuma refugee camp, Kenya, September 2013-October 2013

• Apprenticeship; IT assistant with Kenya Hope NGO, Jan 2012-November 2012

• Volunteer; Computer Studies teacher, Valley Technical College, Jan 2006-April 2006 ACHIEVEMENTS AND INTERESTS

• Voted employee of the month on several occasions

• Received awards as the most valuable handball player in three different tournaments

• Participated in water and road rehabilitation initiatives in my village

• Received cash award for the best logo design competition in Kenya

• Playing chess, word games such as scramble and Sudoku, watching and playing football REFEREES

Will be provided upon request.

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