Assistant Office

KD Kelsey Duque

903-***-**** E: ************@*****.***

Houston, TX 77035

PROFESSIONAL

SUMMARY

Organized and dedicated individual with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic with ability to perform effectively in independent or team environments.

Hard-working, caring, and a quick learner. Highly adaptive to job types and responsibilities. A cheerful and valuable asset to any team! SKILLS Program files maintenance

Filing assistance

Multi-line phone proficiency

Paperwork drafting

Customer and client relations

Employee timesheet processing

Articulate and well-spoken

Scheduling

Memorization and recall

Critical thinker

Time management

Relationship building

Classroom supplies ordering

Strategic planning

Customer service-oriented

Staff management

Flexible

WORK HISTORY ADMINISTRATIVE ASSISTANT 11/2017 to 12/2018 KCL Enterprises Longview, TX

Supported efficient meetings by organizing spaces and materials, documenting discussions and distributing meeting notes. Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.

Performed general office duties, including answering multi-line phones, routing calls and messages and greeting visitors.

Composed internal memos and external correspondence for senior management and reviewed all documentation to eliminate errors. Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.

Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions. Arranged rapid office equipment repair and maintenance with vendors. Handled client correspondence and tracked records to foster office efficiency.

Sorted and distributed office mail and recorded incoming shipments for corporate records.

Organized weekly staff meetings and logged minutes for corporate records. Coached new employees on administrative procedures, company policies and performance standards.

VOLUNTEER DENTAL ASSISTANT 09/2014 to 05/2015

Red Cross El Paso, TX

Assisted dentists by passing instruments, suctioning intraoral fluids, adding water and mixing materials for fillings and impressions. Cleaned and sterilized instruments between patients to protect from infection risks.

Helped dentists complete routine and advanced procedures by preparing patients and instruments for expected needs.

Typed patient data into computer system while following privacy laws and maintaining high level of accuracy.

Educated patients on postoperative care, including how to protect dental work and boost healing.

Helped dentists restore teeth by applying permanent and temporary fillings and crowns.

Recorded patients' health histories, documented current symptoms and pulled up records from prior visits for dentists to view and evaluate. Administered desensitizing agents by applying numbing gel to prepare patients for anesthetic injections.

Assisted dentists, hygienists and other personnel by handing appropriate tools and supplies needed for procedures.

Measured and recorded vital statistics by taking patients' blood pressure, temperature and pulse.

Taught patients successful strategies for boosting oral hygiene, controlling plaque and protecting gums and tooth enamel from damage. Educated patients on dental hygiene, pre-surgical instructions and post-surgical care.

Cleaned and sanitized dental tools and equipment, straightened treatment rooms and restocked supplies to prep for next patient and maintain health and safety practices.

Scheduled appointments for new and existing customers, factoring in provider availability and scheduling loads.

Provided diagnostic information by exposing and developing radiographic studies.

Prepared bitewing, panoramic and periapical radiological images, allowing dentist to spot cavities, decay and problem areas needing treatment. Performed general chair-side duties to assist with various procedures, including general, endo and oral surgery.

SERVER 06/2010 to 11/2013

Austin Street Bistro Jefferson, TX

Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals.

Cleaned outdoor eating area and indoor dining room by wiping tables, placing trash in receptacles and restocking napkin dispensers. Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies. Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags.

Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously.

Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns.

Greeted and maintained relationships with regular customers. Coordinated events including weddings, reunions, and corporate meetings. Arranged tables for customers, following established preparation procedures to provide guests with excellent experiences and foster repeat business.

Prepared beverages and filled food orders for customers. Trained incoming staff on restaurant's practices, culture and procedures to maximize job satisfaction and productivity.

Organized staff schedule and maintained knowledge of shift coverings at all times.

Set up staff meetings and managed employee concerns. EDUCATION Some College (No Degree) Education

Panola College, Carthage, TX

Attended from August 2010 - May 2012

RDA Dental Assisting 04/2015

American Red Cross Dental Assistant Program, El Paso, TX Dental Hygiene

Houston Community College, Houston, TX

Majoring in applied science for dental hygiene.

Maintaining 3.9 GPA.

Member of Phi Theta Kappa.

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