Medical Assistant Office

KEVIN ANTHONY CORTEZ, CAPM

***********@******.*** • 281-***-**** • LinkedIn.com/in/Kevin-Anthony-Cortez EDUCATION

The University of Texas at Austin

Academic Certifications

Bachelor of Science and Arts, Biochemistry

McCombs Business of Healthcare

College of Natural Sciences Pre-Health Profession

May 2020

SUMMARY

Healthcare Analyst with 2+ years of experience in utilizing data and technology to improve integrative patient centered care. Excellent understanding of business operations, management, and process improvement. Proficient knowledge in data management, statistics, and analytical tools.

EXPERIENCE

Austin Bouldering Project - Operations and Programs Specialist; Austin, Texas Fall 2019 – Spring 2020

• Identified and developed improved standards and procedures which reduced task lag time by 30%

• Increased student membership through rate transparency as well as promoting community benefits Centene Corporation - Superior Health Plan Program Coordinator; Austin, Texas Summer 2019

• Coordinated data entry assessments and authorizations process with 50% more productivity than expected rate

• Processed implementation of a new billing matrix to update the approved authorized units

• Managed communications to support 20 team members on how to navigate through TruCare and AMISYS system Medical Injury Rehabilitation Specialists - Medical Assistant; Austin, Texas Spring 2018 – Spring 2019

• Improved relationship with patients by analyzing and streamlining the wait management processes, reducing waits by 20%

• Re-designed office workflow to improve efficiency of patient notes documentation by 200% (from 10 notes to 30 per day)

• Organized an extensive office manual regarding onboarding experience to prepare and empower incoming team members Detar Hospital-Navarro ED - Medical Scribe; Victoria, Texas Summer 2017

• Prepared 15 patient note documentations in EHR with high accuracy in a fast-paced environment

• Produced high quality documents by applying high-level knowledge of medical terminology related to emergent care

• Supported physicians and adapted to their documentation needs while keeping a consistent 1:1 patient and note ratio University of Houston at Victoria (UHV) Jaguar Village - Resident Assistant; Victoria, Texas Spring 2017 – Fall 2017

• Supervised 25 student residents while promoting a healthy living situation through conflict management

• Facilitated program events to build rapport and increase residents’ community engagement ACADEMIC PROJECTS

MAN 334M Healthcare Management - Client: Dell Seton Medical Center Spring 2019

• Identified the eight types of process obstacle that limits patient centered care to address discharge inefficiency

• Fostered professional relationship with physicians and nurses to bridge gaps in communication through huddle meeting

• Developed report for RN and resident rounding to provide recommendations to increase patient satisfaction MAN 366P Management Practicum - Client: Health Within Fall 2019

• Designed and directed a social enterprise that mobilizes pre-health professionals to be exposed to underserved communities

• Generated organizational and financial models to predict sustainability of the enterprise

• Developed report that included the business, metrics, risks, and marketing plan LEADERSHIP EXPERIENCE AND ACTIVITIES

Texas 4000 for Cancer - Social and Outreach Chair Fall 2018 – Summer 2020

• Directed corporate outreach and programming for weekly member meetings, social events, and community events

• Fundraised $4500 towards the fight against cancer and dedicated strenuous hours in community engagement and training UHV Student Government Association - Director of Public Relations and Student Organizations Fall 2016 - Fall 2017

• Increased student involvement through various outreach programs that promote awareness of student government initiatives

• Established three new student organizations to embrace student diversity ADDITIONAL INFORMATION

Computer Skills: Python, SQL, R-Studio, MS Office, Adobe Photoshop Certifications: CAPM (Certified Associate in Project Management) Interests: Rock Climbing, Disc Golf, Cycling, Primitive Camping/Backpacking, Social Initiatives, Data Analytics Work Eligibility: Eligible to work in the U.S. with no restrictions

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