Service Office
Resume:
Orlando Sanchez Flores
Helpdesk/Service Desk
Profile
Dedicated Help desk support analyst with 9 years experience in remote access and helping costumers resolve issues with office and store printers, security cameras, accounts on active directory, mobile devices Android IOS, outlook issues, and worked with Service now platform for documentation and follow-up also i am a United states citizen and lived in new York city for 25 years Employment History
Help Desk at Techmahindra, Mexico City
July 2019 — March 2020
Campaign:Target USA
Helped Internal Workers with
1. TVS Cameras-Image issues and connection issues
2. Genetec security desk-Configure and adding cameras to tree 3. Base 24 access-Password reset
4. Control Room Access-Validating users and providing access 5. Printer Set up-image issues adding and removing printers at on site and offsite 6. Chromebox remote access-Remote to company PC
7. Screen Pop Account Validation and password reset 8. RSA Token assignment Q&A OTP Reset - token assignment, sync issues 9. Service Now platform for Case documentation - documentation and case follow up and KB knowledge search
10. Mcafee Epolicy - Bitlocker issues
Accomplishments: trained to work with Genetec service Desk,Chromebox,store switches and ports to configure and add cameras
Service Desk at Compucom, Mexico City
August 2011 — July 2019
Worked on below contracts for Compucom:
1.Suncor Energy
2.Gallo wines
3.Office depot USA
Service Experience I I 2.5
1.share folder Access
2.Security group creation & Membership
3.application access
4.Internet Access (Depending on users Location)
5.Distribution list creation & Membership
6.Mailbox Access
7.employees & Contractors Account Verification
8.remote to site computers and help troubleshoot printers Skills Internet Access Required Tools:
1. SunNet – CRM
2. Microsoft Office Outlook
3. Exchange Admin (Active Directory)
Details
CDA Endoro SN Santa Maria
Mazatla, Jilotzingo Mexico,
54570, Mexico
*******.*********@*******.***
Date / Place of birth
May 28 1978
Mexico
Nationality
Mexican
Links
Linkedin Profile
Languages
English
Education
Alfred E Smith High School
333 East 151 Street, Bronx, NY
10451
Degree: Automotive repair
Studied from:Sep,2003-
Jun,2007
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