Orlando Sanchez Flores

Helpdesk/Service Desk

Profile

Dedicated Help desk support analyst with 9 years experience in remote access and helping costumers resolve issues with office and store printers, security cameras, accounts on active directory, mobile devices Android IOS, outlook issues, and worked with Service now platform for documentation and follow-up also i am a United states citizen and lived in new York city for 25 years Employment History

Help Desk at Techmahindra, Mexico City

July 2019 — March 2020

Campaign:Target USA

Helped Internal Workers with

1. TVS Cameras-Image issues and connection issues

2. Genetec security desk-Configure and adding cameras to tree 3. Base 24 access-Password reset

4. Control Room Access-Validating users and providing access 5. Printer Set up-image issues adding and removing printers at on site and offsite 6. Chromebox remote access-Remote to company PC

7. Screen Pop Account Validation and password reset 8. RSA Token assignment Q&A OTP Reset - token assignment, sync issues 9. Service Now platform for Case documentation - documentation and case follow up and KB knowledge search

10. Mcafee Epolicy - Bitlocker issues

Accomplishments: trained to work with Genetec service Desk,Chromebox,store switches and ports to configure and add cameras

Service Desk at Compucom, Mexico City

August 2011 — July 2019

Worked on below contracts for Compucom:

1.Suncor Energy

2.Gallo wines

3.Office depot USA

Service Experience I I 2.5

1.share folder Access

2.Security group creation & Membership

3.application access

4.Internet Access (Depending on users Location)

5.Distribution list creation & Membership

6.Mailbox Access

7.employees & Contractors Account Verification

8.remote to site computers and help troubleshoot printers Skills Internet Access Required Tools:

1. SunNet – CRM

2. Microsoft Office Outlook

3. Exchange Admin (Active Directory)

Details

CDA Endoro SN Santa Maria

Mazatla, Jilotzingo Mexico,

54570, Mexico

554-***-****

ade6k1@r.postjobfree.com

Date / Place of birth

May 28 1978

Mexico

Nationality

Mexican

Links

Linkedin Profile

Languages

English

Education

Alfred E Smith High School

333 East 151 Street, Bronx, NY

10451

Degree: Automotive repair

Studied from:Sep,2003-

Jun,2007

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