Administrative Assistant Customer Service

SKILLS AND QUALIFICATIONS

·Office Professional with 12+years of experience in various corporate positions

·Strong data entry skills with a keen attention to detail

·Skilled in using data entry software’s and MS, including Excel, Word and PowerPoint

·Strong computer and typing skills with a speed of 65 WPM

·Highly trained and comfortable with the use of telephone switchboards

·Extensive experience answering client calls, upholding professionalism and accuracy

·Consistently recognized by management and staff for taking initiative and completing tasks to the highest standards

·Self-motivated, forward thinker with the ability to produce results within a limited time frame

·Excellent communication skills both verbal and written, with sharp listening skills

·Technical Aptitude to easily learn computer systems and navigate them over a short period of time

·Organized and dependable individual, with strong interpersonal, planning, and problem-solving skills

EDUCATION

Master’s in Business Administration, Ladoke Akintola University, 2010

Higher National Diploma in Accounting, Federal Polytechnic Ado, 2003

PROFESSIONAL EXPERIENCE

Administrative Assistant, Ontario College of Teachers, Nov 2019-April 2020

·Reviewing academic documents received from applicants and institutions to ensure compliance of guidelines

·Confirmation of document authenticity, including, but not limited to, academic transcripts

·Effective and prompt communication with schools, students and teachers

·Confirming the certification of applicants to teaching institutions

·Reviewing and organizing new applications, and confirming application status’

Administrative Assistant/Receptionist, Canadian Centre for Victims of Torture, May-July 2019

·Welcomed visitors by greeting them in a professional and welcoming manner

·Reviewed and assisted clients with their intake forms to ensure accuracy

·Ensured delivery of messages and referrals to clients are completed promptly and accurately

·Professionally answered client inquires via in person and over the phone

·Answered, screened and transferred a large volume of calls

·Filed and managed client files according to company guidelines

Head of Financial Transactions, First Bank of Nigeria Ltd., July 2014-Ma2018

·Ensured proper documentation for all transactions and assisted in authorizing transactions

·Ensured that branch ATMs are always functional

·Provided timely and accurate reports (institutional and regulatory) on branch services

·Supervised Transaction Officers’ activities to ensure timely and efficient service delivery to customers

·Ensured prompt revenue collection and monitored collection of charges to prevent income leakages

·Upheld confidentiality agreements and security of customer and transactional information

Lead Customer Service Representative, First Bank of Nigeria Ltd., Feb 2010-June 2014

·Supervised and provided services to prospective and existing customers

·Ensured quality and exceptional services to customers

·Managed customer accounts

·Sold products and services of the bank

·Maintained customer database and periodical update

·Accounts maintenance and relationship management, ensuring appropriate legal changes to existing accounts, overseeing the customer service department in filing arrangement and confidentiality capacity

·Handled customer complaints and provided prompt resolutions

·Supervised the activities of the Transaction Officers to ensure timely and efficient service delivery to customers

Customer Service Officer/Data Entry, First Bank of Nigeria Ltd., Jan 2008-Jan 2010

·Customers Account Management

·Handled customer complaints and provided prompt resolutions

·Sold products and services of the bank

·Clerical tasks such as maintaining accounts, implementing changes to existing accounts and filing

·Reviewed documents for new accounts being opened

·Maintained customer database and periodical update

Funds Transfer Officer, First Bank of Nigeria Ltd., July 2006-Dec 2008

·Money Transfer Services (local and foreign transfers, telegraphic transfers)

·Preparation and monitoring of branch’s annual and monthly budget

·Processed salaries

·Treasury management and processing

·Issuance of manager’s cheque to Customers

·Processed Import Duties Transactions, collate and generate daily report as appropriate

ADDITIONAL QUALIFICATIONS

Essential Skills for Office Professionals (Working Skills Centre, 2019)

Workplace Hazardous Materials Information System (WHMIS, 2018)

Contact this candidate