Account Manager
Resume:
S U M M A R Y
Ten years of experience in streamlining the realm of
healthcare.
Committed to building valuable customer relationships.
Dedicated to consistently creating innovative approaches to drive organizational expansion.
P R O F E S S I O N A L E X P E R I E N C E
ACCOUNT MANAGER, SOUTHWEST
CarePayment Technologies, 2018 – present
Operates as the primary contact for issue resolution and financial commitments for assigned facilities in the Western region. Establishes and maintains trusted partnerships with c- suite executives in the financial healthcare sector.
Assist implementation team with the ongoing training and creation of marketing materials to meet go live date deadlines.
Identify red flags during weekly, monthly, and quarterly financial reviews that may potentially impact cash flow to mitigate financial risks and decrease recourse.
Provide quarterly performance reviews to track volume commitment and meet financial goals to quantify ROI.
Manage approximately 10 million dollars, collectively, in monthly revenue for assigned accounts.
OPERATIONS ACCOUNT MANAGER
Unified Physician Management, 2015-2018
Operates and serves as the primary contact for issue resolution and escalation of assigned care centers. Builds and maintains trusted relationships with practice managers and physicians to ensure a high level of satisfaction.
Implement best practice workflows to increase revenue and maximize patient care.
Identify red flags both internally and externally that may potentially impact cash flow.
Multitask projects outside of job scope and track internal cases until resolution for 15 practices in assigned territory.
Provide weekly, bi-weekly, and monthly financial reports to each practice to quantify ROI.
Manage approximately 1 million dollars, collectively, in yearly revenue for assigned accounts.
K R I S T I N M C I N T Y R E
A C C O U N T M A N A G E R
C O N T A C T
***********@*****.***
Dallas, Texas
linkedin.com/kristinmcintyre
E D U C A T I O N
Bachelor of Science in
Healthcare Administration
University of Phoenix
2010 - 2013
Associates Degree in
Healthcare Administration
University of Phoenix
2008 – 2010
Certificate in Medical
Assisting
Remington College
2005-2006
E X P E R T I S E
Account Management
Project Coordination
Forecasting and Trend
Analysis
Client Relations
Regulatory and
Compliance
Medical Assisting
S K I L L S
TECHNICAL
MICROSOFT
SALESFORCE
SHAREPOINT
OFFICE 365
ATHENA
PERSONAL
EFFICIENT
TIME MANAGEMENT
PUNCTUAL
CRITICAL THINKING
LEADERSHIP
P R O F E S S I O N A L E X P E R I E N C E
NEW PATIENT COORDINATOR
Barker Bariatric Center, 2014-2015
Act as point of contact and care coordinator for patients. Provide high-level support for patients inquiring about bariatric surgery options and other weight loss interventions.
Develop and execute soft sale pitches and marketing strategies to maximize patient volume.
Schedule new patient consultations based on preferred surgery option.
Intake and document patient demographics, insurance information, and medical history.
Respond to and follow up on inquiries received via the company website, document and track previous inquiries for additional follow up.
PREDICTIVE MODELING ANALYST
HealthSmart, 2010-2013
Aid with the implementation of new predictive modeling clients, including initial delivery setup, and monthly monitoring of data transfers and delivery.
Analyze reports and predict cost savings via imported patient claim data.
Identify and compare latest reporting stats to previous quarter to identify trends tied to revenue loss.
Generate and compile aggregate group reports for the Account Manager to present during quarterly meetings.
Work closely with the Disease Management team as a preventative and additional resource to integrate predictive modeling to help aid in decreasing ER visits and high prescription costs.
A W A R D S
CERTIFICATE OF
EXCELLENCE
Unified Physician
Management
2016
RECOGNITION OF
SERVICE
Unified Physician
Management
2017
I N V O L V E M E N T
PRESIDENT OF UWH SOCIAL COMMITTEE
Unified Physician Management, 2017-present
Serves as the President of the organization’s Social Committee board.
Coordinates social activities for all departments to boost workplace moral.
Establish team building exercises to increase employee engagement.
Contact this candidate