Officer IT, IT Helpdesk, sevicedesk

PRITHIVIRAJ M

Officer IT

IT professional over * year of Experience Specializing in IT Department management of Spoton Logistics Company.SPOC(Single point Contact ) Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware. Respond to queries either in person or over the phone. Respond to email messages for customers seeking help. Install, modify, and repair computer hardware and software.

Personal Info Experience

Phone Sep -2016 Officer IT

842-***-**** Present Spoton Logistics Pvt Ltd Chennai

E-mail Rolls and Responsibilities

**************@*****.*** Strong Knowledge in Hardware and networking

Address Initiative and manage that provide New solution and improvements

chembarampakkam Ensure the highest quality if the implemented projects

Chennai -600124 Configuring & Troubleshooting Local and Network TCP/IP printer

Key Skills Ensuring 100% service availability all user uptime and downtime review

IT Service Management Handling Entire south Location in Spoton Logistics Pvt Ltd

Remote Support Tier II will communicate and work as a team with Tier III to solve a user’s issues,

IT Help desk Consistently reviews and prioritizes tickets and workload

Management Key Achievement

Incident Management Successfully Implemented PLT (Piece level Tracking )Project

Assert Management Winner of HOTSPOT CLUP 2019 (employee of the year 2019)

Technical Support 2015 -Jun - Desktop Support Engineer

Network Support 2016 Sep Spoton Logistics Pvt Ltd Chennai (Care IT solutions Payroll)

Technical Skills Rolls and Responsibilities

Windows 7,8,10 Managed IT Infrastructure

Active directory Diagnosed Problems with Hardware and operating Systems

MS Office 2010/2013 Maintain User Database Interface

LAN, WAN Key Achievement

Windows Server 2008R2 Successfully Implemented Mobile worker Project

Mail clients Winner of Spotlight Award to good Support work in flood time

Handling Entire south Location in Spoton Logistics Pvt ltd

Courses Educational Qualification

Master Diploma 2011-2014 – B.Tech Computer science engineering in Sastra University

In System Administration 2007-2011 – Diploma in Computer science engineering in Vandayar In Polytechnic college

Contact this candidate