Assistant Manager

Parmendra Singh

Austin, TX ***** n 737-***-**** n *********.*********@*****.***

Highly efficient and creative strategic Assistant Operations Manager with strong analytical skills and capabilities to tackle operational challenges to drive performance, lead cross-functional strategic initiatives across organizations and drive results

Skills Summary

Project & Change Management

Requirements Analysis

Microsoft Office Suite

Cross-Functional Supervision

Costing & Budgeting

Inventory Management

Team Building & Mentoring

Project Scheduling

KPI

Implementing Strategies

Client & Customer Relations

Negotiating Business Terms

Operations Management

Marketing

Analytical skills

Professional Experience

ZAGSTER (Austin, TX), ASSISTANT OPERATIONS MANAGER, Feb 2019 – April 2020

My role as an Assistant Operations Manager requires an understanding of operations and logistics, ability to build trusting relationships with independent contractors, stakeholders, my team and also an eagerness to work in a fast-paced $10M annual revenue environment. Being in management, I get to be a creative problem solver with an eye for standardization as well as documenting processes

•Leading a team of associates towards delivery of efficient and effective operations as well as providing mentorship and guidance to local market operations supervisors

•Managing all activities related to urban mobility operations within our assigned market, including deployments, collections, charging, assembly, staffing, and process enhancement

•Continuously identifying opportunities to enhance operations and processes

•Working closely with regional and national leadership to identify, quantify, and communicate opportunities to enhance tools and software to ensure partner requirements are consistently exceeded

•Responsible for developing change management strategies and change management plans such as communication plans, coaching plans and resistance management that help guide and support people through any change

•Day to day managing portfolio of shared mobility programs with multiple mobility vehicles in each market (pedal bike, scooter, and ebike)

•Rigorously tracking local market KPIs and identifying leading indicators to issues and mitigating them

•Identifying patterns across markets and share learnings across markets and throughout the operations organization

•Working on increasing our clients and their assets

VIOM Networks Ltd (Gurgaon, India), SR. OPERATIONS ANALYST, Feb 2016 – Nov 2018

Worked as a Sr. Operations Analyst to improve connectivity on different tower sites in Northern Delhi. My role included working with clients in understanding their business needs in order to increase their network

•Supported in planning, designing, and development of business processes

•Facilitated and led meetings to identify and remove barriers for successful completion of the new projects such as installation of new assets on current locations, maintenance of projects

•Coordinated multiple cross-functional teams engaged in the establishment and implementation of new projects

•Liaised with vendors and circle team for development and to rectify technical issues and facilitated solutions

•Negotiated business terms, service agreements and performance guarantee with customers, vendors and contractors

•Created status reports, memorandums and documents to track project status and sent updates to management and clients

•Provided recommendations in enhancing and expediting business activities

•Worked at both the strategic and tactical level

•Collaborated closely with data and technical teams and marketed stakeholders

•Generated, maintained and oversaw compliance documentation surrounding team processes

•Worked with stakeholders to collect business requirements and analyzed data to determine insights to help direct the business

N.K Enterprises (Delhi NCR, India), OPERATIONS COORDINATOR, Aug 2013 – Jan 2016

As an Operations Coordinator my role was to track progress, write progress reports, support process improvement programs, coordinate and manage project tasks to ensure project delivery within allotted budget and timelines

•Analyzed and interpreted communication data and provided technical support such as working with team using CAD for mapping new sites, inspection of mapped sites using survey equipment, trial run, etc.

•Presented detailed analysis in business meetings with management and clients

•Liaised with four vendors and inspected the quality of materials that could be retained

•Negotiated business terms and prices with customers, vendors and contractors

•Created and tracked purchase-order submissions and completed project close-out manuals

•Resolved product issues by conducting failure investigations and a product inquiry every week

•Worked with suppliers to write and develop corrective action plans for rectification requests

•Provided continuous support to clients to retain client satisfaction

Education

Bachelor of Technology in Electronics and Communication Engineering - Uttar Pradesh Technical University (India)

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