Desktop Support Engineer
Resume:
Andrew Hendin
Columbia, SC 29204
*******@*****.********:blank
Technical Skills
Projects
Work Experience
Tata Consultancy Services/PricewaterhouseCoopers 9/2017 -Current
Desktop Support Engineer
Imaged laptops to Windows 10 using SCCM
Processed laptop and peripheral equipment under warranty for repairs with Dell and HP
Supported Citrix Receiver and Citrix Workspace end users
Performed inventory duties per PwC requirements
Used Service Now to log tickets, perform inventory etc.
Supported end users in Windows 10 and MS Office
Genuent/Fiserv 4/2016 – 9/2017
Desktop Support Engineer, Contract Position
●Imaged laptops to Windows 7 and Windwos 10 using Imagex and SCCM
●Repaired out of warranty laptop and desktop computers.
●Deployed and managed McAfee endpoint encryption.
●Performed password resets and other tasks in Active Directory.
●Deployed software via SCCM 2012
●Installed and configured Juniper Junos Pulse client and Checkpoint.
●Provided Level 2 customer support via Bomgar remote control software and in person for Windows 7, Office 2010 - 2013, Office Communicator 2007 and Windows drivers and other software.
●Used ServiceNow and Remedy to document customer support activities.
PricewaterhouseCoopers 8/2004 – 2/2016
Senior Associate/Systems Engineer/Desktop Support Engineer
●Purchased, racked and configured servers for use on the PwC network. This included enabling and configuring remote iLO access.
●Imaged servers with ESXi 5.0 and 5.5.
●Configured and built out VMWare environments with failover and load balancing clusters with both identical and mixed server types..
●Administered VMWare environments via Vsphere and Web Client including snapshots, VMWare tools installation, VM machine type upgrades, and virtual networks.
●Installed, configured and managed SAN storage using HP storage appliances and a 1 gb iscsi network.
●Created, configured and maintained Windows Server 2003, 2008R2, 2012 and 2012R2 virtual and physical machines.
●Created and maintained custom Windows Server image templates.
●Performed routine Windows patching via SCCM.
●Installed, configured and troubleshooted Netbackup, Veeam and Redgate backup software.
●Installed, configured, managed and troubleshooted backup tape hardware.
●Entered and updated tickets in HP Service Manager and BMC Remedy.
●Provided break fix support for PwC HP, Dell and Lenovo laptops.
●Provided support for PwC applications including Lotus Notes, Microsoft Office 2000 – 2013, Autonomy Connected Backup and File In Time.
●Installed and maintained Microsoft Active Directory in a local lab setting, performed basic support for Active Directory on PwC’s Enterprise implementation.
●Provided support for RDP and Citrix based remote access to Windows servers.
●Provided basic support for Red Hat and Ubuntu Linux virtual machines.
●Managed Health Care Revenue Cycle teams working client hospital insurance A/R.
Randstad 3/2002 – 8/2004
Talent
●Worked insurance accounts receivables for the PricewaterhouseCoopers Virtual Business Office
●Provided desktop computer and network support for the office.
●Set up and maintained a Windows 2000 Active Directory domain and LDAP authenticated email.
●Deployed a ticketing solution to track IT activities in the office.
●Created and managed access to secure resources via Firewall/VPN
Adecco 11/1999 – 3/2002
Talent
●At SCANA Security I worked as a billing representative
●At Colonial Life and Accident I worked as a claims processor
Richland Memorial Hospital 10/1994 – 11/1999
Physician Referral Specialist
●Referred incoming callers to Richland Memorial Hospital based specialists
●Maintained a Microsoft Access database of physicians. Imported delimited files as a part of this process.
●Performed answering service duties for hospital owned physician practices.
●Acted as the third shift backup switchboard operator and occasionally filled in on the switchboard during the week.
Adecco 1/1994 – 9/1994
Meeting Center manager
●Scheduled meetings for SCANA groups
●Installed and configured Windows 95 and Windows NT computers for SCANA employee use
Richland Memorial Hospital 8/1987 – 10/1993
PAID Terminal Operator/Patient Account Representative
●Processed electronic insurance claims to Medicare, Medicaid, NEIC and Blue Cross carriers
●Processed hard copy claims to all insurance carriers
●Provided “power user” technology support to the Patient Accounts department.
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