Business Development

VIRGINIA PFLANZ

414-***-**** ~ Brookfield, Wisconsin ~ ********.******@*****.***

ACCOUNT MANAGEMENT ~ BUSINESS DEVELOPMENT

Accomplished, enterprising business professional committed to leveraging sales acumen to drive operational efficiency and revenue growth. Valued for developing effective organizational collateral, innovative strategies, building collaborative relationships, and new market development.

Market Analysis Project Management Presentations Professional Writing Continuing Medical Education

HIGHLIGHTED ACHIEVEMENTS

Saved the organization 65% on estimated cost and capitalized on an opportunity for targeted expansion through creative internal sourcing. ~Ascension

Facilitated 7 new partnership alignments in 2019 surpassing the expectation of 4 new partner contracts. ~Ascension

Led Business Development team standardization of physician onboarding protocols, reducing median-productivity benchmarking from 19 months to 11 months. ~Ascension

Secured highest-volume training contract in company history. ~Crisis Prevention Institute

Accelerated training service sales attaining 20 to 45 percent year-over-year growth throughout tenure. ~Crisis Prevention Institute

Ranked within the top 10% of the national salesforce within 6 months of hire. ~Extendicare Health Services

Placed within top 8% of global salesforce with many accolades, including President’s Club recognition. ~Novartis Pharmaceuticals

Generated 50% of departmental revenue through personal sales efforts, with double digit growth year-over-year. ~Crisis Prevention Institute

EDUCATION

Master of Business Administration – MBA

Emphasis: Corporate Communication

Concordia University Wisconsin Mequon, Wisconsin

GPA: 4.0

Bachelor of Arts – History

Minor: Human Resources and Mathematics

Marquette University Milwaukee, Wisconsin

GPA: 3.6

PROFESSIONAL EXPERIENCE

Business Development Account Executive

Ascension Milwaukee, Wisconsin May 2017 – July 2020

Conduct extensive data-driven market research to capitalize on opportunities

Leverage professional relationships and industry knowledge to drive market share

Lead team through project implementations: market analysis software, staff onboarding

Facilitate staff business development plans and inter-departmental collaboration

Utilize internal data, broker speakers to develop targeted educational marketing strategies

Research, write content and design professional service line promotional materials

Director of Sales and Operations

Crisis Prevention Institute Milwaukee, Wisconsin August 2011 – May 2017

Institute an on-site consultation sales service; Establish professional consultation contracts

Manage sales and administrative teams: train, evaluate, skills development

Automate and streamline registration and invoicing processes for increased efficiency

Establish sales/marketing contact strategy continuum for account management

Develop and implement sales and operations strategies; Create proposals and contracts

Promote brand awareness; Recognize and integrate industry standards and trends

Referral Manager

Extendicare Health Services Milwaukee, Wisconsin February 2011 – August 2011

Implement employee recognition plans resulting in 20% increase in customer satisfaction

Collaborate with departmental staff on service planning and referrals

Provide educational tours and presentations to promote service features

Senior Sales Consultant

Novartis Pharmaceuticals Milwaukee, Wisconsin August 2006 – December 2010

Manage 184 accounts throughout the State, with a minimum of 10 face-to-face calls daily

Coordinate professional product education and community outreach events

Lead launch of new products; Broaden scope of sales, 15% new sales increase

Senior Account Manager

Crisis Prevention Institute Milwaukee, Wisconsin December 2002 – August 2006

Write contract and cost proposals; Represent company at trade shows

Provide CRM and cold call training to new staff; Manage training schedules

Develop sales incentive plans to boost morale and company revenue

SOFTWARE HIGHLIGHTS

Salesforce Crimson Market Advantage - Optum

Microsoft Dynamics Epic

Slack Cerner

Microsoft Teams PointClickCare

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