Assistant Customer Care

Badria Dadullah Ishaq

Mobile No. +971-********* Email ***************@*****.*** Date of Birth: 15/09/1989 Nationality: Pakistani Passport No: JA1845801 Visa Status: Husband’s Visa Place of Birth: Fujairah Uae

CAREER OBJECTIVE

• To be able to obtain a position in a company where I can utilize my knowledge, skills and experience to provide Quality, efficient and excellent executive customer care services.

• To obtain personal and professional growth.

EXPERIENCE PROFILE

English school of kalba 2008

Job Description/Responsibilities:

Assistant teacher for kindergarten level

Mureshid Health Centre –Ministry of health Fujairah 2009

Job Description/Responsibilities:

• Welcomed patients.

• Answered phone calls, gave general information about the health centre.

• Provided secretarial services.

• Assisted in preparation of specific arrangements for events in coordination with the Site Supervisor or Assistant Supervisor

• Any other job/s entrusted by the management from time to time.

Switch Board Operator-Fujairah Hospital –Ministry of health Fujairah-2009-2018

Job Description/Responsibilities:

• Assisted patients/customers with their queries and problems through the phone and e-mail.

• Transferred urgent calls to the required departments quickly and accurately.

• Entered and updated new patient details in the patient relationship management software according to administrative guidelines.

• Achieved set targets by the stipulated deadline.

Medical Records Department-Fujairah hospital-Ministry of health 2018-2020

Job Description/Responsibilities:

Administrative Work for medical records handling projects Patient Smart Portal, IRMIS & Queuing System.

Discussed with patients in person, over the phone or via e-mail about their health requirements & experience in the facility.

Provided up to date information on new applications generated by the Ministry of Health & Prevention.

Responsible in the Statistics of the Medical Records.

Updated the Medical Records.

Annual inventory of Medical Records.

Qmatic Coordinator of Fujairah Hospital

·Monitored the CCR (central control room), Qmatic system (Queuing system) in the hospital around.

·Monitored the branch summary, queue summary, service point summary.

·Extracted the detailed statistics analysis & reports for the queue system (manually & create analysis report).

·Audited the daily, monthly & yearly reports of the queue system

·Liable in secretarial works & other administrative tasks.

ACADEMIC/PROFESSIONAL QUALIFICATION

Pakistan Islamic Higher Secondary School 2007 Fujairah, UAE (Pre-medical Graduate)

Diploma in Nursing Assistant-Gulf Medical University, Ajman -UAE 2014-2015.

Bachelors BBA in process.

Computer Proficiency/Professional Skills

ICDL Certificate –Fujairah College 2008

• Proficient computer skills (MS Office Applications)

• Customer service oriented skills (excellent communication)

Completed training courses:

Excellency in customer service -01/10/2013

Health innovation Expo-2017

Training & development centre -sharjah-uae

Facility management & safety training program-16/08/2018

Innovation in a nutshell-30/10/2018

World diabetic day-27/11/2018

Professional training program for Customer Happiness-15/04/2019

Facility management & safety training-20/06/2019

Action learning & entrepreneurship workshop-24/06/2019

Empowerment workshop (part 1)-24/06/2019

Empowerment workshop (part 2)-24/06/2019

Emotional intelligence (EQ Café)-25/06/2019

Seven Star Customer Excellency service program-15/07/2019

Seven Star Customer Excellency service program -14/08/2019

Seven Star Customer Excellency service program-28/08/2019

Campaign marketing awareness innovation-29/08/2019

Health information management specialists-08/09/2019(Patient deficiency analysis, patient information request, physician defiency analysis, request queue, task queue & tracking).

Code of Ethics & Professional conduct -02/10/2019

Future foresight training-17/10/2019

LANGUAGES:

English, Arabic, Urdu, Hindi, Balochi.

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