Engineer Support

E-mail: *****@*****.***

Mobile No: 095********

AVADH KUMAR

OVERVIEW:

MBA graduate holding ITIL Certification with over 9 + years of Global IT Experience in Lotus Domino Administration/Development (5 + years in Lotus Notes Administration and 4 years in Development & Support) and good Team Management.

Specialties: worked with global clients like (Amex, Cocacola, Johan HANCOCK, DENSO Haryana Pvt.Ltd, Mitsubishi) .

Over 9+ years of Strong knowledge in Domino Administration & Development.

Experience:

Presently working as a Software/IT Professional for Darsh Consultants

Duration : 08-01-2013 to Present

Job Description :

Working as a IT Professional for the clients Eisher and government industry (like The Ganga kisan Sahkari Chini Mills Ltd etc) . Providing 2nd & 3rd Level support for 12 Mail Servers, & 3 Application Servers. Administrating mail usages, Database usage & Server Health Check. Providing Technical & analytical supports.

My area of responsibility covers:

Onsite coordination; Level 2 and Level 3 technical support for Lotus Notes day-to-day operations.

Implementation of ID Manager - a complete suite of ID handling for efficient ID Management which includes user id creation, user deletion.

Implementation of Quota restriction.

Implementation of Domino Server Monitoring for efficient monitoring of Domino Servers thereby proactively reducing the Server Downtime.

Template roll-out for around 15 Mail Servers across the Europe & Asia Pacific..

Responsibilities include the maintenance and support of Lotus Notes / Domino Servers, including:

Performing Daily / Weekly / Monthly tasks on assigned Domino Servers

On call support (24x7 support)

Server operation support

Monitoring of Server performance and utilization to keep the target of 100% uptime.

Effective server monitoring to avoid any major breakup of the system

Syntel Ltd

Duration : 25-06-2007 to 31-Aug-2012 (5 years)

Position Held : Systems Engineer Lotus Domino Administrator

Clients: 1. AMEX (American Express Bank) 2. JH(Johan HANCOCK)

Job Description : (HK, China, Aus, USA, Japan, India, UK)

working as a Systems Engineer for the clients AMEX and JH(Johan HANCOCK) Toranto CANADA. Providing 2nd & 3rd Level support for 20 Mail Servers, & 5 Application Servers. Administrating mail usages, Database usage & Server Health Check. Providing Technical & analytical supports.

Perform technical administrative tasks on a daily basis to ensure the stability and availability of Lotus Notes servers, troubleshooting Domino server, mail routing and replication

Job Duties:

• Provide support and to maintain electronic messaging environment for Lotus Notes users (local and remote), including Notes applications and templates.

• Provide skilled technical assistance in planning, engineering, security and architecture of Notes/Domino environments.

• Provide ongoing support and maintenance by identifying and applying patches when necessary for Domino, Sametime and Administration Servers.

• Set up and configuring Email Domino Application servers.

• Manage and maintain the Domino databases through proper maintenance plans

• Ensure auditing, configuration standards, security levels and ensures that technical support is delivered in a professional manner within given deadlines.

• Provide enterprise assistance with the registration and replication of newly deployed databases.

• Place service calls with vendors, monitor open tickets and follow up to ensure proper service procedures and incident closing. (2nd and 3rd level end user Lotus Notes support)

• Ensure a highly reliable and highly available infrastructure to support the Notes environment.

On call support (24x7 support)

Troubleshooting for Notes replication challenges based on database design, replication settings, server document, Connection documents and ACL.

This project was also providing support and migration to JHRPS(John Hancock Retirement Plan Services)notes database in Lotus Notes 8.5 . This includes maintenance of 300+ databases by implementing new functionalities, modify work flow as per the business requirement and trouble

shoot and fix the problems created in Common Log database. This project also includes cleanup activity of all the unused notes databases by identifying the unused databases on server, get confirmation from business and decommission/archive them. This will lead to saving of huge hosting charges on server every month to JHRPS.

E-enable Tech Pvt Ltd.

Duration : 02-06-2003 to 22-06-2007 (4 years)

Position Held: Software Engineer for Lotus Administration and Development.

Clients: 1. DENSO Haryana Pvt.Ltd.,2. Mitsubishi Corporation India Pvt Ltd.3.Coca-Cola India

Job Description :

In Administration

Lotus Notes incident calls and troubleshooting on line.

Database Design and Administration of Lotus Notes mail files.

Lotus ID creations, Modifications, Deletions

Lotus database creation

User and Group Administration (Creating/Modifying/Deleting).

Worked on “ManageNow” tool to track Customers Calls Services, Remote call issues, Service request and Incidents.

Log a call to Vendor on behalf of customer and taking follow-up till closure as per SLA.

Providing technical support and troubleshooting of remote location clients through WebEx and Phone.

Maintaining Mailing Environment (Lotus notes)

Handling Lotus notes Incident Calls.

Lotus ID creations, Modifications, Deletions

Lotus database creation

To create connection pass through Servers.

To Creating/Modifying/Deleting AD ID for permanent employees and also moving LAN ID in respect department.

Providing Security to database by implementing Antivirus Solutions.

In Development:

Prepare the workflow applications.

Lotus Notes connection with Oracle, AS/400, Access & Excel with the help of Lotus script

, Formula Language & DECS,LEI

Performed requirement analysis and developed security & workflow application using Domino in Client/ Server Application Development on Lotus Notes and Domino.

Professional Qualification

B.C.A completed from M.C.R.P University Bhopal (U.P.)2000

M.B.A completed from Vinayaka Missions University (VMU), Tamil Nadu in 2010.

Personal Skills

Comprehensive problem solving abilities.

Excellent verbal and written communication skills.

Ability to deal with people diplomatically, willingness to learn, learn facilitator.

Comfortable in working in a team.

Personal Details -

Date of Birth 08 Sep 1977

Sex Male

Nationality Indian

Marital Status Married

Passport No G4412557

Declaration

I hereby declare that the information given above is mentioned correct and true to the best

of my knowledge .

PLACE : New Delhi (NAME)

DATE : Avadh Kumar

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