TAYLOR UNDERWOOD

Sacramento, CA 916-***-**** ade4xa@r.postjobfree.com

www.linkedin.com/in/taylor-underwood-28a327184

Motivated and personable Sales and Office Management professional with roles spanning the health and wellness, aesthetics, and hospitality industries. History of success increasing sales and growing client bases substantially, resulting in exceeding key metrics and securing a high percentage of repeat clients. Strong business acumen, technical aptitude, and ability to prioritize and manage several projects simultaneously. Recognized for providing an exceptional level of customer service, a high level of detail, and communicating with individuals throughout all levels of the organization.

KEY SKILLS

Leadership, Team Management, Sales, Marketing, Office Administration, Customer Service,

Technical Acumen, Problem Solving, Process Improvement, Scheduling, Logistics, Attention to Detail,

Cross-functional Communication, Client Engagement, Product Training, MS Office Suite, Reporting

PROFESSIONAL EXPERIENCE

ARBONNE remote 8/2019 to present

Area Manager, Sales Associate

Promoted to Area Manager after only 7 months of employment, attributed to strong networking and sales skills, prospecting, product knowledge, and implementation of best practices.

Manage all aspects of business management, including hiring, promotions, marketing, billing, sales, and operations.

Hire, train, and lead 25 employees; resulting in substantial revenue increases and territory growth.

Lead team meetings, attend national conferences, and ensure ongoing team training opportunities.

ANGELL MEDICAL SPA Sacramento, CA 5/2019 to 6/2020

Medical/Office Assistant

Led daily operations of a growing and thriving Medical Aesthetics office, including administration, customer service, strategic direction, marketing, and scheduling.

Served as Patient Care Coordinator, ensuring proper set-up and turnover of procedure rooms.

Charted patient notes and managed personal information with discretion and confidentiality.

Collaborated and engaged with other team members on special projects.

ARDEN HILLS CLUB AND SPA Sacramento, CA 09/2018 to 5/2019

Spa Desk Attendant

Answered a high volume of in-bound phone calls to book appointments and inform potential guests about the services offered at one of the busiest spas in Sacramento.

Greeted guests with a professional and friendly demeanor, and provided prompt assistance.

Achieved recognition as top performing desk assistant within only a few months of employment, by offering exceptional customer service, leadership performance, and process improvement ideas

OUTBACK STEAKHOUSE Chico, CA 06/2018 to 08/2018

Server

Provided an exceptional dining service experience for every guest from initial greeting to accurate food orders; remained abreast of specials, product training, and best practices.

LA HACIENDA Chico, CA 05/2016 to 06/2018

Hostess/Busser/To-Go Specialist/Bartender

As a To-Go Specialist, prepared food, answered calls, coordinated to-go orders, and reservations.

Greeted and interacted with customers, prepared beverages, took orders, and served drinks.

BIDWELL PRESBYTERIAN CHURCH Chico, CA 10/2015 to 05/2016

Daycare Facilitator

Facilitated activities and games during church services for children ranging from infants to teens.

JACOBSEN & MCELROY Sacramento, CA 05/2014 to 08/2016

Law Firm Support Staff

Supported administrative staff, filing pleadings and casework for an Insurance Defense law firm with 12 attorneys and 3 partners.

Assisted with billing, scanning, filing, and special projects as assigned.

SILVA'S SHELDON INN Elk Grove, CA 6/2012 to 8/2014

Hostess/Busser

Provided an exceptional level of service to patrons of the family owned fine dining restaurant.

Facilitated dining reservations and participated in the Food Server training program.

EDUCATION AND TRAINING

BACHELOR OF ARTS, Marketing, College of Business California State University Chico, CA

In progress, continuing online courses in Sacramento, CA

VOLUNTEER EXPERIENCE INTERESTS

Butte Humane Society, volunteer

1st Degree Black Belt,

Alpha Phi, member

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