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Admin Manager

Bloemfontein, Free, South Africa
August 06, 2020

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Curriculum Vitae

Anna Marx Steyn


Surname : Marx Steyn

First Names : Anna Sophia

Home Address : La Boheim 12

John van der Riet Straat




Cell No. : 073-***-**** / 073-***-**** (Herman)

Email :

Gender : Female

Nationality : South African Citizen

Identity Number : 761***-****-***

Marital Status : Married

Languages : Afrikaans & English

Dependants : 2 Kids (Andri and Gideon)



Highest Grade passed : Grade 12 / Matric

School : Burgersdorp High School

Year : 1995

Subjects : Afrikaans, English, Typing, Biology, Mathematics, Accounting Tertiary:

Qualification : National Marketing Diploma

Institute : Technicon of the Orange Free State

Year : 1996 – 1998

Qualification : Higher Marketing Diploma

Institute : Technicon S.A.

Year : 2002 – 2003 (incomplete – 2 Subjects still to be completed) Qualification : Advance Leadership Programme

Institute : Nelson Mandela Metropolitan University Year : 2005


Training Courses:

● Basic Recruitment Skills Course: April 2003 - Angela Greyling

● Positive Assertiveness Skills: 30 June 2004

● World Class Customer Services: 7 July 2004 – Norman Blem

● Profile of a Champion: 8 Weeks 2004 – Clair Collier

● Skills Development Facilitator Training: June 2004 – May 2005

● Disciplinary & Grievance Training: June 2008

● Sales Training (Kelly): July 2008

● Accounts Executive (Kelly): January 2008

● Learner ship Basic Recruitment August 2010

● Personal Mastery February 2011

● Marketing 101 Protea Hotels June 2015

● Protea Hotels online training - Various July 2015

● Forms of Business Enterprises June 2016

Computer Literacy:

MS Word

Ms Excel

MS Publisher

Power Point

Outlook Express



RMS – internal programme

K-Log – internal programme

Paxsal – internal programme

Protela Hotel internal programme (Micros & Opera)

General course through Attorneys regarding Companies (CIPC) Placement Partner

Pastel v17





LOCATION OF COMPANY : Franschhoek, Western Cape

PERIOD OF EMPLOYMENT : 18 February 2019 – 13 December 2019 LAST POSISTION HELD : Administration Manager

SALARY : R14 000.00

REASON FOR LEAVING : Relocating to Bloemfontein


Office Le Lude MCC

● Debtors – Production of Debtors list and follow up on overdue payments; report findings to owners.

● Orders - Receive orders for Le Lude MCC / Baccarat and invoice (using Pastel)

● Deliveries - Liaise with wine-making team with regards to delivery on Le Lude MCC / Baccarat on Tuesday & Friday

● Liaise with Aramex / DHL regarding deliveries outside of Western Cape

● Liaise with Great Domaines regarding deliveries in & around Jo'burg. Record stock controls

● Statements - Generate and distribute monthly statements

● Age analysis - Generate and analyse age / sales analysis

● Payments - Reconcile payments received

● Sales Analysis – Produce monthly sales analysis and distribute

● SAWIS 6 – Distribute monthly SAWIS information as relevant

● Buyer Commission – Calculate and record buyers commissions

● New Buyers – Set up new buyers in Pastel / obtain supporting information with regards to Credit application forms, etc.

● Woolworths, Pick ‘n Pay, Shoprite Checkers – Processing of invoices, delivery and payment reconciliation.

Restaurant and Tasting Room:

● Restaurant and Tasting Room Cash up – received cash up report and ensure it is correct.

● Banking of all cash up’s for Restaurant and Tasting room

● Log Daily information on cash / credit card payments received: Restaurant statistics,

● Generate Monthly income report

● Stock Control – Collate stock information on a daily basis; upkeep daily stock control sheet, highlight any stock issues

● Conduct stock -take on twice monthly basis and an ad hoc basis

● Process beverage stock orders

● Make and confirm bookings for the restaurant and tasting room

● Function – Liaise with Restaurant Manager and Head Chef regarding Functions Lily Pond House:

● Confirm guest reservations; liaison with guest regarding requirements, information, etc.

● Ensure Guests have been provided with arrival information, Lily Pond House is prepped and ready

● Manage cleaning staff to ensure Lily Pond House is cleaned to satisfactory level

● Ensure Lily Pond is stocked with supplies (e.g.: toiletries; coffee pods, wines, cleaning products, etc.)

● Ensure Lily Pond House web listings with booking sites are up to date and promotional offers are listed.

● Synchronise booking information amongst online booking sites

● Invoice, receive, follow up and record guest payments

● Generate and distribute booking report


● Calculate and record temporary staff wages

● Calculate and prepare 2 weekly salary information

● Prepare monthly roster for Monthly salary payment 4

● Calculate and distribute monthly staff tips

● Post advertisements and arrange interviews for new staff

● Set up in systems new joiners

● Download and circulate finger-print login/logout reports General Administration

● Receive, Distribute and record Petty Cash payments

● Emails - Respond to general enquiries, filing where relevant

● Ensure Documentation filed as relevant (hard / soft copies)

● Stationery – ordering of stationery items

● Liaise with difference organizations regarding updated information – Wine Tram, Franschhoek Wine Valley, ect.

Reference : Mrs. Ferda Barrow 021-***-****

NAME OF COMPANY : The-Recruiter

LOCATION OF COMPANY : Durbanville, Cape Town

PERIOD OF EMPLOYMENT : 22 August 2016 – 30 July 2017 LAST POSISTION HELD : Recruitment Consultant

SALARY : Commission only

REASON FOR LEAVING : My kids needed me to be home for a while DUTIES

● Perform all required back ground checks on candidates

● To provide and efficient and professional service to clients and candidates.

● Take comprehensive detailed work orders. I inform clients of The-Recruiter’s terms of service

● Recruitment and Selection

● Writing of advertisements

● Handle enquiries from candidates with professionalism and empathy

● Encourage suitable candidates to set up interviews

● Interview candidates in a friendly and professional manner

● Call Calls

● Compilation of curriculum vitas

● Email marketing

● Telesales

● General Administration

Reference : Mr. Grant de Jongh 072-***-****


NAME OF COMPANY : Protea Hotel


PERIOD OF EMPLOYMENT : 4 May 2015 – 21 March 2016

LAST POSISTION HELD : Marketing Plan Co-ordinator / Banqueting Manager SALARY : R9 000.00



Marketing Plan Co-ordinator

● Compile, co-ordinate and implement the hotel’s MARKETING PLAN·

● SMAART Goal implementation, update & review·

● Full understanding of the market and market analysis, to be able to derive necessary strategies and actions to yield the required results· U

● sing systems including Hotelligence and Opera to conduct research for action·

● Delivery on tangible actions relating to the marketing plan to ensure the hotel meets & exceeds budgeted targets and SMAART goals·

● Completing competitor analysis and identifying new opportunities in which to increase the hotel’s market share· Assist in delivering the broader goals of the Hotel’s business plan·

● Following and implementing new trends· Understand the use of social media channels and how it applies to our business·

● Create brand communication and development including awareness advertising, publicity and promotions to stimulate brand identity·

● CLIENT and GUEST management through both sales and marketing strategies· Statistical reports and forecasting·

● Co-ordination of sales calls by the National Sales TEAM and General Manager for the acquisition of new and maintenance of existing GUESTS·

● Co-ordinate the compilation and ongoing maintenance of the hotel’s GUEST history databases across all market segments in order for monthly marketing actions to be implemented·

● Ensure that crossover marketing actions are taking place as per the MARKETING PLAN·

● The attendance of daily pricing meetings·

● The scheduling and co-ordination of monthly marketing meetings· Compile monthly measurability statistics for all advertising done and send to Head Office·

● Co-ordinate and complete follow up actions on Sales Calls· Co-ordinate, attend and complete follow up actions on Property Inspections and Workshops·

● Attending annual Sales and Marketing training courses·

● Compilation, co-ordination and implementation of ad hoc marketing strategies over and above the MARKETING PLAN should the need arise for a specific strategy in a particular market segment· Implement and ensure that all actions included in the MARKETING PLAN have taken place on a daily, weekly and/or monthly Banqueting Manager

Organizing of all banqueting events


Handling enquiries

Other responsibilities:

Duty Manager shifts and Personal Assistant to the General Manager Reference : Mr. Errard Sullivan (General Manager) (021-***-**** / 082-***-**** 6

NAME OF COMPANY : The Kelly Group


PERIOD OF EMPLOYMENT : 14 January 2008 – 4 July 2014 LAST POSISTION HELD : Consultant

SALARY : R16000.00

REASON FOR LEAVING : Relocated to Smithfield



● To provide and efficient and professional service to clients and candidates.

● Ensure performance budgets and targets are met on a monthly basis Functional Responsibilities:

● Take comprehensive detailed work orders. I inform clients of Kelly's terms of service

● Conduct competency based interview with candidates as per the Standard Operating Guidelines

● Ensure the Correct credit process for new clients are followed.

● Filing of temp orders as per Standard Kelly Guidelines

● Writing of advertisements. Advertising of temporary assignments to obtain maximum response from suitably qualified candidates according to the Labour Relations Act

● Conduct thorough research on RMS to fill orders

● Handle enquiries from candidates with professionalism and empathy

● Encourage suitable candidates to set up interviews

● Interview candidates in a friendly and professional manner in according to with the Standard Operating Guidelines and the Labour Relations Act

● Monitor sources of candidates from advertising for marketing feedback

● Assess candidate’s skills through prescribed assessments

● Ensure suitable temps are cross - trained on PROVE IT!

● Obtain two telephonic references on all candidates before assigning them to a client

● Compilation of curriculum vitas as per she Standard Operating Guidelines

● Ensure time Sheet instructions are given to temps that may be assigned

● Fully brief all temps on assignments, rates and the Kelly code of conduct

● Ensure that the correct client rates are quoted and that clients are informed of the guarantees and Kelly's terms of service

● Include special instructions when handling cash or valuables

● Conduct a first day call to clients to check that temps have arrived and they are satisfied

● Discipline and counsel candidates when necessary as per Kelly's Disciplinary and Grievance procedures

● Conduct client care visits every Thursday to ensure clients are satisfied and check whether the temps are required to work the following week

● Conduct an end export call ERC at the end of all temp assignments

● Constantly liaise with Consultants to assist with finding temp assignments for Perm candidates and to place candidates on perm orders

● Complete daily statistics

● Perform all required back ground checks on candidates i.e. criminal checks, qualifications etc as per the Standard Operating Guidelines

● Project Manager for Metcash (104 temporary staff) to manage them form 2008 - 2012

● Consultant for temporary workers at Continental Beverages (Max 100 General Workers) Started project in August 2012 until June 2014

● Managing all projects

Reference : Mrs Elmarie Wiesner Branch Manager 071-***-**** 7

NAME OF COMPANY : Keens Kenmar


PERIOD OF EMPLOYMENT : 1 June 2006 – 15 November 2007 SALARY : R4300 + Commission

LAST POSISTION HELD : Life Style Consultant

REASON FOR LEAVING : Relocate to Bloemfontein


Cold calling



Client visits

Measuring of products

Client enquiries

Work towards monthly targets

Computerized Sales Reports on a daily and monthly basis.

All Types of Blinds, Shadeports, Aluminium Awnings, Retractable Awnings, Chelsea Awnings, Gear operated Dropblinds, Cord operated Dropblinds, ect. Reference : Mr. Gerhard Kruger Owner (044-***-**** NAME OF COMPANY : The Placement Team


PERIOD OF EMPLOYMENT : May 2004 – 30 May 2006

SALARY : R6000.00

LAST POSISTION HELD : Business Development Manager REASON FOR LEAVING : Retrenched


Cold calling

Sales and marketing

Client visits

Client enquiries

Work towards monthly targets

Event Management


Planning of actions day to day

Client List Development

Marketing material via e-mail to clients

Learnership Assistance to clients

Compile Research Reports

Gathering research information for clients

Skills Development Plans – external SDF for companies

Training -

o Develop training material for

Telephone Etiquette;

Basic Sales Techniques

o Trainer for

Telephone Etiquette;

Basic Sales Techniques

A few modules of the Wholesale and Retail learnership level 2 Reference : Mrs. Isa Kleingeld Proprietor 083-***-**** 8

NAME OF COMPANY : Virgin Active


PERIOD OF EMPLOYMENT : October 2003 – March 2004

SALARY : R4500.00

LAST POSISTION HELD : Marketing Consultant

REASON FOR LEAVING : Better Offer from Placement team DUTIES

Cold calling

Sales and marketing – Gym Memberships


Client visits

Promotions and displays

Client enquiries

Work towards monthly targets

Computerized Sales Reports on a daily and monthly basis. Reference : Mr. Daniel Nel CGM (044-***-****


The Placement Team


September 2002 – October 2003


Personnel Consultant



Client visits

Interviewed candidates

Selected candidates

Reference checks


REASON FOR LEAVING: Seeking a better career / change for challenge Reference : Mrs. Isa Kleingeld Proprietor 083-***-**** COMPANY :

Multi Media Marketing


October 2001 – September 2002


Sales Representative


● Sales: brochures and other printed media material

● Cold calling and canvassing

● Client liaison

● Customer service

● Client queries


REASON FOR LEAVING: Better career opportunity

Reference : Mr. Greg Kerr / Henning Beukes (044-***-**** COMPANY :

Ad Media Technologies


May 2001 – July 2001


Sales Representative


● Sold advertising space in leaflets, brochures and other printed media

● Cold calling and canvassing

● Client liaison



Southern Cape Copiers


June 1999 – April 2001


Sales Representative


● Sold office automation machinery

● Client liaison

● Marketing

● General administration


Reference : Mr. Rulph Wustrow (044-***-****

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