Customer Care Manager

CURRICULUM VITAE

VERONICA D’CUNHA

Abu Dhabi, U.A.E

Tel No: +971-**-***-****

Email: ********.********@*****.***

OBJECTIVE

A challenging position with a progressive and stable company that will capitalize on my working experience and further my knowledge and skills, allowing me to contribute to the growth and of the organization. WORK STRENGTH

Systematic, focused, dedicated and disciplined

Ability to read and follow instructions

Knowledgeable of safety practices

Sincere and result oriented

Self-starter and committed person

PROFESSIONAL ACHIEVEMENT

Legend of the month – Oct 2015

Best employee of the month – July 2016

17 Thank you cards – Whole of five years (2015-2020)

Be Alshaya Award – Aug 2015

EMPLOYMENT HISTORY

EMPLOYMENT HISTORY IN UAE

ASHA’S RESTAURANT DURATION: FEB 2015 – MAY 2020

ABU DHABI, UAE POSITION: HOSTESS

Responsibilities & Experience:

Welcome and greet the guests with smile as they enter restaurant in a friendly manner

Answer the phone in a prompt in a professional manner

Put them on a waiting list during busy time

Give them menus and escort them to their seat

Handles customer queries about the restaurant and menu

Assists various restaurant staff when necessary

Applied mine leadership skills by assisting in the training for new joiners and coworkers

Provide superior customer service by helping with their decisions

Manage the high flow of guests during one or more than one hour waiting time

Perform other related duties signed by the management team

Assist managers and supervisors with administrative duties

Convey the massages to servers and bussers as needed

Bid farewell the guest while leaving the restaurant and welcome them back EMPLOYMENT HISTORY IN INDIA

CHOWGULES INDUSTRIES LIMITED DURATION: MAY 2014 – DEC 2014 GOA, INDIA POSITION: CUSTOMER CARE EXECUTIVE

TALES COSMETICS DURATION: APRIL 2009 – FEB 2013

GOA, INDIA POSITION: SALES ASSOCIATE CUM CASHIER

SANJEEVANI HOSPITAL DURATION: NOV 2006 – JAN 2009

GOA, INDIA POSITION: RECEPTIONIST CUM CASHIER

EDUCATION

Higher Secondary School Certificate

Goa Educational Board, Goa

Secondary School Certificate

Goa Educational Board, Goa

CURRICULUM VITAE

PERSONAL DETAILS

Date of Birth 02 May 1988

Languages Known English, Hindi & Konkani

Passport Details N8988970

Passport Expiry 29 Aug 2026

Visa Details Employment Visa

Gender Female

Marital Status Married

Nationality India

DECLARATION

I hereby declare that the above-mentioned information is correct up to my knowledge and I bear the responsibility for the correctness of the above-mentioned particulars.

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