Office Engineer
Resume:
Professional Summary
* ***** – Exchange, Office *65, Lync/Skype-for-Business, Active Directory, PowerShell
** ***** ***** *********** **********
Performed role of a Server Administrator for 70+ Microsoft Servers running Windows Server […]
Implemented Exchange Migrations (Exchange 2010, 2013, 2016) to Office 365
Experience on Tenant to Tenant Migration (Office 365 to Office 365)
Resolved Office 365 tasks with the use of PowerShell.
Experience in Administering Exchange Online using ECP or EAC (Exchange Admin center).
Provided System Administration via (Log Me In) for Exchange, SharePoint, OneDrive for Business, Skype for Business, Yammer and all related technologies.
Implemented Azure AD Connect for Sync Hybrid Environment
Experience working with MFA SSO and ADFS
Experience managing Active Directory Environment, AD Migrations using ADMT
Administration of mid- to Large-scale Exchange production environments where e-mail and messaging services are mission-critical.
Experience in Monitoring, troubleshooting the server using tools such as event viewer, MMC, Exchange Management shell, power shell.
Implemented the following roles in a Microsoft Exchange environment: Edge Transport, Mailbox, CAS Array, Hub Transport and Unified Messaging
Implementation of PowerShell scripts to efficiently fix errors for the customer's support teams found through the Active Directory environment.
Knowledge on Microsoft Identity Manager (MIM) and Forefront Identity Manager (FIM), and experience with ITIL.
In-depth knowledge of Active Directory and LDAP technologies on Windows
Experience in Monitoring, troubleshooting the server using tools such as event viewer, MMC, Provided System Administration via (Log Me In) for Exchange, SharePoint, OneDrive for Business, Skype for Business, Yammer and all related technologies.
Experience with an administrative role in creating, monitoring and managing user accounts and monitoring Service health in Office 365.
Experience in configuring Windows Server 2003, 2008, 2012 Active Directory Domains, configuring DNS, DHCP, trust relationship, permissions.
Efficiently handled Desktop Management including Home Directory, Profiles, and Folder Redirection. change Management shell, PowerShell.
Manage and administer Microsoft Exchange/Skype for Business 2016 servers and AD infrastructure.
Technical Skills
Exchange
Microsoft Exchange Server 2013
Microsoft Exchange Server 2016
Transport pipeline, Managed Availability, Exchange Admin Center
TCP/IP, DNS, SIP, MAPI, SMTP, POP, IMAP
Windows Server
Windows Server 2016 (NT 10.0)
Windows Server 2012 R2 (NT6.3)
Windows Server 2012 (NT 6.2)
SharePoint 2013
Active Directory
Microsoft
Microsoft Active Directory
Microsoft Azure/Azure Cloud, Azure ADConnect
SharePoint
Microsoft Office Suite
Outlook
Outlook Web (OWA)
Microsoft PowerShell 5.0
Microsoft PowerShell 4.0
Office 365
Hybrid, Staged, Cutover, IMAP, Centralized, Non-centralized, Exchange Online Protection (EOP), Exchange Admin Center (EAC), Active Directory Federation Services (ADFS), DirSync, Azure AD Connect
Virtualization
VMWare/VSphere, VirtualBox, Virtual Machine, Microsoft HyperV
Operating Systems
Windows XP/Vista/7/8/10
Network Servers
Windows Server 2008, 2008/R2, 2012, 2012/R2
Support
Citrix Zen Desktop
BMC Remedy
Networking and Protocols
DHCP/DNS/VPN
LAN/ WAN/TCP/IP
Domain Controller and LDAP protocol policies
Cisco routers – installation/management, connectivity
3Com & Cisco switches
Diagnose hardware/software troubleshooting
Ericsson installation end-to-end and maintenance
Unified Communications (UC)
Lync and Skype-for-Business Server and Skype Online:
Pool, High availability, Resiliency, SQL, Web Services, Simple URLs, Reverse Proxy, Survivable Branch Appliances (SBA), Session Border Control (SBC), SIP, SIP Trunk, Dial-In/Dial-Out, Lync Online, Front End Server, Back End Server, Director Server, Conjure voice and data
Professional Experience
Senior Exchange/Office 365 Engineer January 2019 – Present
Abbott Laboratories
Abbott Park, IL
Cross-forest Exchange 2013 and Exchange 2016 migration with coexistence, adding Office 365 tenant.
Evaluated existing messaging environment and used Exchange Calculator to determine metrics and plan the new environment.
Installed Windows server 2016 to host Exchange 2016, and prepared a test environment with Exchange 2016 and Exchange 2013 on virtual servers using Microsoft Hyper-V.
First implemented new Exchange 2016 forests on Windows 2016 servers, then migrated select offices and departments from Exchange 2013 to Exchange 2016.
Created a coexistence across forest domains from departments remaining on Exchange 2013 with Exchange 2016.
Started cross-forest tenant migration by creating a cross-forest trust and setting the Active Directory attributes.
Set up Active Directory, specified attributes and Active Directory Federated Services in the Exchange 2016 target forest.
ADMT set to migrate domain passwords, groups, and SIDS.
Set Active Directory linked attributes in the local forest.
Using Exchange Management Shell, moved the mailbox to the target Exchange 2016 forest.
Configured DNS settings including MX records to move mail to target mailboxes in the cross-forest trust and ran a test to validate mail routing.
Managed Active Directory user accounts and resources independently.
Provided service autonomy, service isolation, and data isolation per forest to secure access and authentication.
Migrated user mailboxes from the source forest into linked mailboxes in the target forest
Worked with help desk doing knowledge transfer and helping with end user set-up.
Managed recipient filtering using a recipient block list to identify messages that aren't allowed to enter the organization
Utilized attachment filtering to block messages or attachments based on the attachment file name, extension, or MIME content type
Implemented Microsoft best practices to configuring antispam features in Exchange
Monitored antispam features to react to trends and increase or decrease the aggressiveness of the settings
Used the Exchange Management Shell to enable and disable the junk email rules in mailboxes
Configured the safelist collection on mailboxes to include Safe Senders, Safe Recipients, and Blocked Senders
Active Directory Engineer February 2018 – December 2018
EMC
Hopkinton, MA
Performed a hybrid migration from Exchange 2016 on prem to Office 365 cloud, moving a total of approximately 60,000 user mailboxes.
Migrated Microsoft Exchange mailboxes to Outlook on Office 365 providing single-sign-on capability.
Implemented extra virtual server using ESXI for testing and quality.
Ran tests verifying migration pre-flight.
Implemented Office 365, verified and configured the Office 365 domain.
Configuration of Azure ADConnect and Active Directory Federated Services (ADFS) for synchronization of on-prem forests with Office 365 cloud.
Establish send/receive connectors with Office 365 and created migration batches using Office 365 Admin Center.
Set-up single-sign-on for Exchange user mailboxes to Outlook on Office 365 with little to no intrusion on the user activities.
Architected a new messaging environment to include a dual DAG for high availability and failover scenarios.
PowerShell was used to monitor migration batches so any possible errors could be mitigated immediately.
Used PowerShell to report migration statistics.
Troubleshot migration errors, such as failed mailbox moves, and connectivity errors, etc.
Enabled Lync/Skype-for-Business feature in Office 365 mailboxes.
Assigned user licenses for Office 365 user accounts.
Fine-tuned Office 365 performance and ensured compliance with corporate policy.
Captured Office 365 security alerts and integrated the feeds to log collection services.
Instructed and advised on litigation holds and eDiscovery capabilities within Office 365.
Performed validation of tenant configurations and required domains to Office 365.
Worked with technical support to configure all user workstations office 365 and Skype-for-Business and work with end-users to ensure a smooth transition.
Exchange/Office 365 Engineer March 2017 – January 2018
Cummins
Columbus, IN
Performed a series of cutover migrations to move 4 farms for 4 different departments/domains, each to its own Office 365 tenant. Some farms were Exchange 2010 and some Exchange 2013. All Exchange servers were decommissioned after migrations were complete.
Used Exchange Calculator to evaluate current environment and plan project based on needs.
Provided detailed plans to stakeholders describing project and how it met requirements.
Upgraded and patched the current Microsoft Exchange servers and verified the domain to prepare for migration.
Implemented Office 365and created user mailboxes.
Created empty mail-enabled security groups on Office 365.
Configured domain in Office 365, and DNS/MX settings, and verified routing.
Used PowerShell scripts to create mailbox migration batch.
Using PowerShell moved the batch of mailboxes 150 at a time with the Exchange migration tool, per Microsoft best Practices,
Monitored migration status and adjusted as needed.
Enabled Lync/Skype-for-Business feature in Office 365 mailboxes.
Assigned user licenses for Office 365 user accounts.
Fine-times Office 365 performance and ensured compliance with corporate policy.
Captured Office 365 security alerts and integrated the feeds to log collection services.
Instructed and advised on litigation holds and eDiscovery capabilities within Office 365.
Performed validation of tenant configurations and required domains to Office 365.
Worked with technical support to configure all user workstations Office 365 and Skype-for-Business and work with end-users to ensure a smooth transition.
Decommissioned Microsoft Exchange servers.
Trained support staff on end-users support and engineering staff on troubleshooting Office365.
Exchange/Office 365 System Engineer January 2016 – February 2017
Qualcomm
San Diego, CA
Supported Exchange 2013 on prem environment consisting of multiple locations and data centers supporting various departments and approximately 120,000 user mailboxes and groups, as well as Skype conferencing.
Assisted multiple department clients in performance tuning their environments.
Administering, Installing, troubleshooting, operating, testing, configuring and migrating messaging technologies.
Experience with ActiveSync and how to support a 4,000+ mobile device infrastructure.
Effectively installed, configured and optimized IT infrastructures to achieve high availability and performance.
Implemented the following roles in a Microsoft Exchange environment: Edge Transport, Mailbox, CAS Array, Hub Transport and Unified Messaging.
Complete experience in ITIL process/Incident Management.
Deployed and implemented the different roles in the Microsoft Exchange environment: Edge transport, Mailbox, CAS array, Hub transport and unified messaging.
Create and augment PowerShell scripts for efficiency and streamline-ability regardless of manufacturer and vendor implementation.
Knowledge of Microsoft SQL Server and administration including tuning, transaction log selection, backup and recovery.
Configure and deploy messaging server infrastructures in a highly available scenario via clustering, DAG, load balancing, pools, and pool pairing.
PowerShell for administration, operations, configuration, and reporting.
Use of Wireshark, InTune and Mobile Iron.
Windows System implementation, integration and support of Directory Services for enterprise systems.
Implementation and support of Active Directory.
Exchange Administrator September 2014 – December 2015
EdwardJones
St. Louis, MO
Managed Exchange on-prem consisting of Exchange 2010. Responsible for help desk, user assistance, troubleshooting, onboarding, offboarding, identity and access management and system performance.
Exchange Cloud Operations Engineer with Office 365 Dedicated Operations
Managed networking protocols and components including TCP/IP, DNS, SIP, MAPI, SMTP.
Used PowerShell scripting to manage tasks, automate administration and moves.
Installation of SQL server to run alongside Lync. Creation of multiple instances of SQL DB to associate with Lync. Experience with Exchange on-premises and online.
Network connection troubleshooting skills and work with integrated productions and solutions.
Configured, tested, implemented, and maintained the Microsoft Intune system.
Management and troubleshooting SCCM Servers and SCCM Clients.
Ran reports from SCCM as per Client and Management requirement.
Cutover name space for Exchange for the 2010 environment and tested functionality.
Troubleshooting of DAG issues, mail flow issues.
Setup CAS Array and archiving for the users.
Implemented DAG in DAC mode for cross site DAG configuration and recovery.
Performed diagnostics of Arrays, Transport Hubs, Mailbox Servers, CAS Servers, Domain Controllers and more.
Troubleshooting of escalated issues by lower tiers for Exchange related issues to include troubleshooting of log errors, connection issues, integration problems and authentication in Internet Information Services (IIS).
Tier II Technical Support November 2013 – September 2014
Support.com
Built rapport with and elicited problem details from help desk customers.
Recorded, tracked, and documented the help desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution.
Performed hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, implementing file backups, and configuring systems and applications.
Remote Operations Center Engineer August 2011 – November 2013
Compuvision
Las Vegas, NV
Provided managed services support for both Windows and Mac environments.
Troubleshot Exchange servers, and dispatched onsite techs for large-scale solutions.
Managed servers up to Windows Server 2008R2 on daily user creation/deletion while creating detailed tickets per incident and an up-to-date knowledge base of solutions.
Administered installations, users, and printing queues for over 55 companies.
Hardware and Software Engineer August 2010 – August 2011
The Wynn
Las Vegas, NV
Diagnosed and repaired PC related problems in a Windows environment.
Coordinated efforts with IT Operations to isolate and resolve hardware/software issues.
Assisted end users with Dell, HP, IBM, Apple, Windows XP, and printer problems.
Installed and configured client computers with Adobe, MS Office, Micros POS, Symantec, Altiris, and IE add-on software.
Education
Collins College
Bachelors of Arts: Game Design and Programming
Tempe, AZ
Certifications
Microsoft Certified Professional
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