Security Guard Customer Service

Shoaib Ali

C-* Ashraf Apartment, Karachi, Pakistan • 032*-******* • *********.*****@*****.***

Professional Summary

A Pakistani born and educated individual living in Karachi, Pakistan. Lived in Adliya and Ghuraifa, Bahrain for 5 years as an expat. Has built a career as a dynamic and successful professional in Bahrain and Pakistan for over 10 + years, with a proven track record in customer service. A natural, charismatic leader with the ability to motivate a team and secure repeat business. Can successfully run a variety of events. Adept at teambuilding and resolving a conflict to ensure customer satisfaction. Always works with maximum efficiency and applies knowledge, skills, and experience to run a successful workday.

Core Qualifications

Excellent communication skills • First-rate organization skills • Extremely efficient • Customer experience specialist

Work Experience

Present day – Production Helper, Feroze 1888 Mills Ltd, Karachi (Manufacturer & Exporters of Specialized Yarn & Textile)

-Working with a team and focused on customer service in the Weaving Department

-Completing all duties set by management to ensure all directions are followed

2018 – 2019 – Quality Assurance Inspector, Dayamer Packages Pvt. (Ltd), Karachi(Leading Power in Paper and Board Industries)

-Responsible for ensuring that the finished product meet the expected standards

-Testing on products to ensure quality is met every single time

-Rating the quality of the product and relaying information to management

2013 – 2018 – Security Guard, G4S Service Solution, Bahrain

-Patrolling and Inspecting property against illegal activities, including theft and vandalism

-Protecting staff, property, and people is the top priority

-Reporting on certain activities to management during the assigned shift

2009 – 2013 – Quality Assurance Inspector, Alpha Container Industries, Karachi (Pharmaceutical & Cosmetics Packaging Company)

-Responsible for ensuring that the finished product meet the expected standards

-Testing on products to ensure quality is met every single time

-Rating the quality of the product and relaying information to management

Computer Skills

MS Word, MS Excel, MS PowerPoint

Education

Matriculation (Science) from Board of Secondary Education Karachi

Intermediate (Commerce) from Board of Intermediate Education Karachi

REFERENCES AVAILABLE UPON REQUEST

Contact this candidate