Customer Service Representative

Zoya Shaikh

Email- ***********@*****.***

Phone- 707-***-****/790-***-****

Summary:

•1 year of experience in USA chat and voice process.

•1 plus year of experience working for Goibibo for international flights.

•Handling inbound and outbound calls.

•Communicate with client customers via chat and mails.

•Highly skilled in handling pharmaceutical, healthcare, life science and technical customers.

SKILLS:

MS word, excel, PowerPoint, outlook, Job diva. Monster, dice, CareerBuilder.

WORK EXPERIENCE:

August 2019- JuLy 2020

eTeam inc- Noida (International Customer handling)

Sr. Customer Service Associate

•Handling inbound and outbound calls.

•Communicate with client customers via chat and mails.

•Resolve customer complaints via email/chat.

•Responding promptly to customer inquiries.

•Making sure that customer's Issues are attended and all of their concerns are resolved immediately.

•Ensure customer satisfaction and provide professional support.

June 2018 – August 2019

GOIBIBO- Noida

Sr. Customer Service Representative

Advise Clients on Travel Options

Handling inbound and outbound calls.

Communicate with client customers via chat and mails.

Book Travel Accommodations

Resolve Customer Complaints

Helping in cancellation or rescheduling of flights

Industry Interface / Internship

1. Baharat Electronics Limited- June 2017 – July 2017

Academic Projects:

Prepared a project during training on "Role of a HR in an Organization.

ACADEMIC CREDENTIALS

Year

Course

University/ Board

Percentage

2015-2018

BBA (HR Specialization)

HNB GARHWAL UNIVERSITY

80 %

2015

Intermediate

Maharashtra State Board

83.54%

2013

High School

Maharashtra State Board

77.20%

Other Qualifications / Add-on Courses / Skill set

•Vocational Training in B.E.L Kotdwara with HR Specialization.

•On the Job training as HR Specialist in Onboarding and Recruiting at Webtrackker Technology.

•Knowledge of Amadeus and Galileo Software’s.

•Typing 30 Wpm.

Personal Profile

Languages: English, Hindi, Marathi.

Date of Birth: March 8, 1998

Gender: Female

Nationality: Indian

Address: Gadighat-kotdwara, Dist- Pauri Garhwal, Uttarakhand-246149.

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