Service Representative Front Office

A.P. Jayavelu

Phone:994******* *A, Cheyour Parathsarathy St

E-mail:******************@*****.** Perambur

DOB : 09-08-1979 Chennai 600011

OBJECTIVE

To secure a position with an organization, that would lead me to a long-lasting relationship in the field of banking and provides me ample opportunity to prove myself as a professional and ensure would benefit from my experience, product knowledge and skills along with my Personal and professional growth.

Strengths

Customer Interaction

Quick-learner

Team-work

Rapport building

Time Bound

Qualitative

Multi-tasking

Professional

Dynamic

Target driven

Consistency

Creative

CAREER SUMMARY:

Css corp Pvt Limited Sep 2019

Worked as Executive (Technical Support) in Parllels Support

Delivered the monthly goals.

Benze Vaccation Club

Team Manger (Collection)

Making Calls to Member for the AMC

Maintain Customer Files

Prepare Statements

Sending reminder mail to the customer for the payment reminder

To ensure that all payments are being collected on time

Dunia Finance LLC (DUBAI)

Debts Collector Mar2016 – Jul2018

This is a financial institution that was created as a strategic partnership betweenFullerton Financial Holdings (a wholly owned subsidiary of Temasek Holdings), Mubadala Development.

Make Calls to Clients and Negotiate Payment Schedules

Maintain Customer Files

Prepare Statements

Sending reminder mail to the customer for the payment reminder

To ensure that all payments are being collected on time where in Customer Service is being displayed in utmost manner.

To compile and evaluate information needed to collect delinquent accounts; recommendand initiate legal proceedings on enforcement actions; make telephonic collections; andperform other duties as required.

Areas of responsibilities Collections for Socx for Bucket 1 Loans and Cards Both Products.

Scope International (Pvt Ltd)

Sr. Retention Officer Jan2013 – Nov2015

Consumer Cards Retention Representative

Worked in a fast-paced call center environment to make outbound retention calls to existing customers who have recently obtained and/or upgraded services on their account.

Handled customers with utmost patience and focused on customer satisfaction.

Awarded the best performer for sales and customer satisfaction multiple times.

Sitel India Pvt. Ltd

Sr. Executive (Technical Support) Jul2010 - Dec 2012

Responsible for providing technical assistance via calls for customers of Renowned Desktop and LaptopManufacturer

Worked for DELL ON CALL Process which provides software support

Expertise in Trouble shooting forOS Issues, Virus Removal, Windows Error and Debugging, Networking Issues, Third Party software assistance.

Responsible for assisting customers with their complaints and technical issues pertaining to Dell machines.

Handled the tasks of contributing ideas for new technical issues and on process development for ongoing issues work flow.

Consistent achiever of call targets and AHT.

100% Calls Resolution Rate in several months.

Cybernet Slash Support Jul 2007 – Apr 2010

Worked as customer service representative in Real Network Process

Delivered the monthly goals.

Sutherland Global Services Pvt. Ltd. Oct 2006 – Mar 2007

Worked as Customer service representative in HP Process

Consistent achiever of the monthly goals.

SKM Concrete PVT LTD Mar 1996 - Oct 2006

Worked as front office

Guiding the customer for the quality Product

Giving the price of the Product

Education

10thSTANDARD March 1996

12thSTANDARD MARCH 2000

BA HISTORY SRI THEAGARAY COLLECGE, AFFILIATED TO UNIVERSITY OF MADRAS.

Reference

Jeetesh Dhanaraj (Sitel India) 996-***-****

Vivek (Dunia) +971*********

A.P. Jayavelu

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