Customer Service

Vishnu Shankar

*/* ****** ****** *** Street, Maduvinkarai, Guindy

Chennai, Tamil Nadu

Summary

Intend to build a career with leading corporate of hi-tech environment with committed & dedicated people, which will help me to explore myself fully & realize my potential willing to work as a key player in challenging & creative environment. Education

Guru Nanak College - Chennai

Bachelor of Computer Application

Graduated March 2018

Chennai Higher Secondary School

HSC

Graduated April 2015

Chennai Higher Secondary School

SSLC

Graduated April 2013

Employment History

Source Hov As a part of Exela Technologies

Designation- Programmer Analyst

May 2018 – Present

Domain: SQL, Production Support, Server & Application Maintenance, IIS and Web logic Monitoring.

Project: Account Payable, Health Care, Vehicle Load, Insurance and Banking. Role Description

• Solving computer system problems and support both internal teams and customers.

• Typical duties like configuring servers, documenting procedures, researching technical issues, guiding customers, and handling product change requests.

• These professionals answer incoming phone calls from customers and troubleshoot technical problems.

• Monitoring logs/alerts to troubleshoot internal and external issues to avoid downtime.

• Monitoring IIS and Web logic logs\requests to trouble shoot the technical issues and avoid customer escalations.

• Research client's issues in a timely manner and follow up with the customer with recommendations and action plans.

• Provide root cause analysis for customer's storage appliance failure. Business Benefits

• The project is rollout successfully for multiple clients.

• Additional functionalities that enable business to reduce the TAT and effort. Client Details

• PCH Product (Healthcare) - UHI, UNET, MCKESSON, Payer, Provider, Progressive.

• Aquila Product (Account Payable) - Mayer, Daimler, Southland, Inova, Wal-Mart.

• Loan Validation (Banking Process) – Bank of America Hobbies & Interests

• Sports – Cricket, Exercise, Running.

• Music - Listening

Major Skills

• C Programming

• Java Programming

• MySQL, Unix.

• MS Office like Excel, Word.

• Visual Basic

Professional Skills

• In-depth knowledge of hardware and software.

• Strong customer service ethos.

• Ability to work well with people

• planning and undertaking scheduled maintenance upgrades

• solving password problems

• responding to breakdowns

• Maintains Windows patch update to avoid bugs.

Personal Information

Mobile No : 729-***-****

Email ID : **************@*******.***

Marital Status : Single

Gender : Male

Languages Known : Tamil, English

Declaration

I hereby declare that all the above mentioned information given by me is true and correct to the best of my knowledge and belief.

Place: M.Vishnu Shankar

Date: Signature

Contact this candidate