Neil Bryan B. Del Rosario

** **** ****** ****** ******** City

Contact #: 091********

E-mail: ade47w@r.postjobfree.com

Objectives:

I'm a results-oriented, self-driven professional with B2B and B2C sales, customer service, and technical support experience. Efficient in performing daily tasks and can get the job done with minimal supervision.

Ox Tools Au. (Homebased)

Inside Sales Representative

January 2020 – Up to Present

Key Responsibilities

Calling Dormant customer (no sales activity for the past 12 months or more) to establish relationship and convince them to reorder.

Calling new prospect/leads that was given by the client

PSB Technology Inc.

Inside Sales Representative/ Education Consultant (Gumdrop Cases)

November 2017 – November 2019 * 2 years

Key Responsibilities

Handled all aspects of sales cycle – from pipeline generation -> preparing proposals & quotes -> processing POs -> after sales concerns/follow up.

Maintain relationship with the partner vendor( OEMs, reseller and distribution)

Results Manila

Inbound Sales Representative (Sprint)

AUGUST 2015 – OCTOBER 2017 * 2 year and 2 months

Key Responsibilities

Responsible for answering the presales inquiry.

Checking customers eligibility for the product and promotions

Convert customers inquiry into sale

Convergys

Technical Support Representative (Comcast)

AUGUST 2013 – SEPTEMBER 2014 * 1 year and 1 month

Key Responsibilities

Responsible for answering the presales inquiry, troubleshooting defective devices & processing trade-in requests - all in compliance with client SLA while ensuring the quality of support and excellent customer experience.

Identify customers’ needs and offer additional LOB

Expert Global Solutions (EGS)

Customer Service Representative (TIER 1) T-Mobile

February 2012 – July 2013 * 1 year and 5 months

Key Responsibilities

Responsible for answering the mobile inquiry, troubleshooting defective devices, Billing concern & processing trade-in requests

Ensuring the quality of support and excellent customer experience.

Educational Background:

The National Teachers College

Quiapo, Manila

JUNE 2011 – 2012

BSED Major in Physical Science

ICCT Colleges

V.V Soliven, Avenue II,

Cainta, Rizal

MAY 2009 – OCT. 2010

BSED Major in Physical Science

Sta. Elena high School

W. Paz, Sta. Elena

Marikina City

March 2009

Character References:

Available upon request

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