Desktop Support Security

ASHISH PATEL

**** ** ****** ***** **** Email: *******@****.** Cell: 587-***-****

Edmonton, Alberta, T6X 2B9 Home: 780-***-****

Objective

IT Support Professional with outstanding communication and customer service skills within a Windows and Mac environment. Works well both independently and within a team environment focusing on exceeding client expectations.

Academic Qualifications

2018 Bachelor of Applied Information Systems Technology (BAIST)

NAIT, Edmonton, AB, Canada

2000Post Graduate Diploma in Computer Technology, Bhavan’s

Bhartiya Vidya Bhavan

1999 Certificate in Computing (CIC)

IGNOU

1998 Bachelor of Science (B.Sc.)

Gujarat University

PROFESSIONAL SKILLS

Active Directory, VMware, Citrix, Windows Server 2016, Windows 2012, Windows 10 Windows 7, Groupwise, Server Support, Desktop Support MS Office, Computer Knowledge.

Extensive experience in Troubleshooting, installation, administration and networking, Remote Desktop Services support in various environments, AWS Cloud Computing, Azure Cloud Computing.

ASP.net, C#, SAP BW/BI, SAP HANA, SAP Business Object, Micro soft SQL SERVER, Power BI, Microsoft Share Point, MY SQL, HTML Scripting, CSS Scripting

Network Security assessment tools and web vulnerability assessment scanning tools including WebInspect, Acunetix, Burp, Nessus, Nexpose, Qualys, AppScan, Netsparker

Network penetration testing and manipulation of network infrastructure

Excellent command of running projects employing industry standard project management

Excellent organizational skills and time management abilities

Strong interpersonal and communicational skills

EXPERIENCE

Canon Canada Inc. May 2014 to Nov 2019

Technical Analyst

Performed all Installing, troubleshooting, Supporting and diagnostics of hardware and software problems.

Manage and Trouble shooting of windows server 2012, SQL Server 2012, Windows 7, windows 10, Linux Microsoft Hyper-V Mac operating systems Environment.

Installation, Configuration, Troubleshooting, Uniflow Print Server, Manage Active directory users, LDAP users and Department IDS Users

Installed, configure, troubleshooting complex wireless Network and access points.

Installed and Configured network settings on MFPs such as DHCP, SMTP, LDAP server and port forwarding.

Security assessment scanning tools including WebInspect, Acunetix, Burp, Nessus, Nexpose, Qualys, AppScan.

Provide Technical services to Customer with technical problems issues involving desktop, laptops, network services from local user network remote access and virtual private network (VPN)

Assisted in planning and administering installations of several printers into a single location.

Configured scan to folder using Ecopy Share scan Server and Mobile printing app.

Installation, Configuration and Troubleshooting of different types software like Therefore servers, Advanced Desktop, AA Print, Authorized Send, Fiery, Meap Application, Universal login Manger (ULM)

Managed 500+ clients Support around Edmonton locally, remotely and via phone support.

Used Canon ticketing system to resolve issues.

Communicated directly and regularly with my supervisor and stakeholders on all aspects of service.

Staples Dec 2012 to May 2014

IT Analyst

Responsible for administration/configuration/troubleshooting of all servers and Operating Systems.

Troubleshooting and resolving technical problems associated with hardware, software, and other peripheral workstation problem

Network penetration testing and manipulation of network infrastructure

Repair and fix the Laptops and Desktop Computer

Install and maintain software and hardware devices

Installation of New operating Systems, Upgrading, Troubleshooting of virus

Hands-on experience with Windows/Linux/Mac OS environments

Working knowledge of office automation products and computer peripherals, like printers and scanners

West Fair Foods Ltd., Edmonton, AB May 2009 to April 2012

Infrastructure Analyst

Microsoft Office 2007 to 2013

Windows 7, Windows 8, Windows 10, XP and Vista

Windows Server 2003 and 2008 and 2012

Remote Desktop support

Windows Server 2008/2012

Active Directory and Exchange

Patch management

Advanced printer / peripheral device troubleshooting

TCP/IP, DNS and DHCP

Celestica Inc Ltd. Toronto, Ontario March 2008 to March 2009

Server Analyst

Working and managing the Security & Administration for servers including Windows 2000 and Windows 2003 servers.

Managing service requests through HP Open view ticketing system and change management process

Creation, Management & Administration of Active Directory user/Application accounts and groups in windows Server 2003.

Troubleshooting file and folder access issues on Windows 2000 and Windows 2003 servers.

User Data migration from one location to another.

Managing & Administration of Exchange mailbox server. (2003 & 2007)

Mailbox creation and management for user accounts in Exchange server 2007.

Creating & managing Shared mailboxes for Shared resource account in Exchange 2007.

Editing GPO as per customer request on their servers.

Vimal Oil & Foods Ltd. Ahmadabad, India. July 2001 to October 2007

System Administrator

Implementation and support of relevant Microsoft Windows servers and client operating systems in a software development environment. This includes advanced experienced with Microsoft Active Directory, DNS/DHCP, security and policy design and technology support

Perform the installation, configuration, administration, and maintenance of networks and computer systems

Apply OS patches and upgrades regularly and upgrade administrative tools and utilities. Configure/add new services as necessary.

Perform/Assist with Backup / Recovery processes and disaster recovery procedures to maintain data protection and availability

Maintain IT infrastructure components (servers, networking, security, storage & data management)

Manage all issues through the company ITIL service management framework

Documentation of system standards and procedures

REFERENCES AVAILABLE UPON REQUEST

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