Operations supervisor

EDUCATION

Northeastern Illinois University

Bachelor of Arts, cum laude 2019

Major: Human Resource Development

Minor: Business Management

CERTIFICATIONS

Serve Safe

Child Development Associate

BASSET

Ashley Helfenbein

SKILLS

Problem Solving

Communication

Multitasking

Reliability

Self-Motivated

Food Safety

Strategic Thinking

Time Management

Project Management

Training and Development

Customer Service

Teamwork and

Collaboration

Instructional Design

Conflict Resolution

Microsoft Office

MARSHA

Embed codes

Sales Force

FOSSE

Unifocus

Oracle and MICROS systems

P R O F E S S I O N A L E X P E R I E N C E

White Lodging

Operations Supervisor: Residence Inn/ Springhill Suites River North Chicago, IL Sept 2019 – Current

Assist in managing all Food and Beverage department team members (servers, culinary, bartenders, and breakfast team)

Plan and execute various meetings and events for two banquet halls including owners meeetings

Set up and breakdown meeting rooms

Coach, counsel, and train the associates to ensure that all work is handled correctly

Promote teamwork and associate morale. Schedules REX, RAPS and associate meetings

Complete weekly department scheduling, inventory, and ordering based on forecasted occupancy and scheduled events

Assist wih managing the bar for a 700k revenue source a year of a 523 room hotel

Ensure breakfast complied with each hotel brand standard

Assist with inventory control and waste management Market Sales Coordinator: River North Hotel Collections Chicago, IL April 2019-July 2019

Time managed a heavy work load including data analysis, redirecting revenue generating leads, and managing reservations

Provided seamless communication for all hotel management and personnel to be in tune with client needs

Generated and reported analytical data for the sales department and operation teams Bartender/Server: Moxy River North

Chicago, IL April 2018 – Sept 2019

Delivered exceptional, friendly and efficient service

Anticipated and address guests’ service needs

Consistently adhere to quality expectations and standards

Recreated opening and closing server checklist

Greco and Sons Food Distribution Company

Human Resource Development Internship

Bartlett, IL January 2019-May 2019

Identified performance gap

Self-directed a project using the ADDIE model

Created a training manual on how to process payroll within the company that was successful in training new employees within the Human Resource Department Chicago Cubs American Airlines 1914 Club: Levy

Cocktail Server

Chicago, IL April 2018-Oct 2018

Remained upbeat, friendly and positive to offer customers the highest quality experience

Answered questions about menu selections and provided recommendations when requested

Worked with individual servers to coach and mentor in order to improve performance Kiddie Junction Educational Institute

Summer Program Camp Director

Chicago, IL May 2016-March 2018

Interviewed, hired, trained, scheduled and supervised counselors, determined and ordered necessary supplies

Developed program initiatives and delivered planned objectives

Organized events to community sites from inception to execution

Go to person for conflict resolution

Developed sales strategies and promotions to increase customer base and company sales Lead Teacher

Chicago, IL October 2007-March 2018

Ensured the safety and education of children following state and facility regulations

Created lesson plans and facilitated engaging activities to maximize physical, social, emotional, and educational growth of children

Mentored teacher assistants and modeled best practices 8 4 7 . 6 2 4 . 2 6 7 1

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P R O F E S S I O N A L S U M M A R Y

Human Resource Development graduate seeking a training and development position in a dynamic, forward thinking company. Increased interest in adult learning, management, training and development. Able to provide effective communication through learning objectives in both traditional and technological means. Motivated individual who thrives in a fast paced environment, both autonomously and as a member of a collaborative team.

Contact this candidate