Customer Service Safety
Resume:
Tina Marie Gannon
Brevard, Florida
**********@*******.***
Environmental Services Specialist
Comprehensive background in Environmental Services coupled with strong analytical and interpersonal communication aptitude, while promoting and maintaining positive attitudes through a proven stewardship of safe patient / customer experience, Providing superior quality, and outstanding cleaning services.
Core Knowledge and Skill Sets
Time Management
Team Building
Health and Safety
HIPPA
Organizational Skills
Problem Sensitivity
Motivating Subordinates
Scheduling
Custodian Responsibilities
Verbal Communication
Customer Service/Relations
Sterile Processing
Professional Proficiencies
Responsible for safe removal and transport of general and medical waste, clean and soiled linen between delivery points.
Maintained accurate, legible documentation of patient care provided by following direction in the Homemaker/Companion assignment sheet.
Contributed to effective consumer relations by assisting patients, families, coworkers and other health care members to resolve expressed concerns by demonstrating a positive and helpful attitude.
Promoted patient independence through activities such as reading, conversation, companionship and other socialization activities, including transportation.
Maintained and stocked cleaning cart used during the shift. Reported malfunctioning cleaning equipment to the supervisor.
Consistently utilized learned skills, provided detailed information and helped resolve complaints, coupled with explaining store processes to new hires.
Developed a full knowledge and understanding of all relevant topics, policies and procedures.
Learned and maintained valuable life skills; scheduling, loyalty, commitment, ethics and a true appreciation of personal pride in my work, creating my personal character and self-discipline qualities.
Established unique sought after work ethic by any company; follows policies, and understands office objectives, dedicated towards company goals, exceptional follower with developed leadership talents
Complete understanding of Operational Risk Management; reported and identified potential safety issues to management, reduced hospital guest and visitors concerns against personal reported damages.
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