Customer Care Sales Executive
Resume:
Amit Bandhu
Address: House no ****, street no.*-Block 8, Dev Nagar, Karol Bagh New Delhi
Phone: +91-995*******, 981*******
E-mail: **************@*****.***
DOB: August 26, 1985
Sex: Male
Marital Status: Married
Career Objective
To be a part of a growth oriented and innovative organization where my capacity to fathom, comprehend and implementation of my skills can be used to enable the business to think beyond the Norm resulting in improvements/efficiencies within its product/service lines and to improve both internal and external client relationships.
Professional Experience
June 2017 till April 2020
Erco Travels Pvt. Ltd.
Customer Care Executive
Key Responsibility Areas
Handling Direct Inbound calls from clients during their trips
Directly Chatting with Clients
Taking Care of Hotel booking & Rebooking, Transportation issues,
Responsible for handing Air ticketing, Car Rentals
Responsible for the Airport assistance to the Guests with harmony,
Coordinating Tour operations
Ensuring that an action plan is in place with complete back up.
February 2016 till May 2017
Lycafly Pvt Ltd.
Customer Care Executive
Key Responsibility Areas
Handling Direct Inbound calls from clients
Directly Chatting with Clients
Taking Care of Hotel booking, Transportation,Ticketing
Responsible for handing Air ticketing, Car Rentals
Responsible for the Airport assistance to the Guests with harmony,
Coordinating Tour operations
Ensuring that an action plan is in place with complete back up.
February 2012 till May 2016
Onkar Infotech Pvt Ltd.
Customer Care Executive
Key Responsibility Areas
Handling Direct Inbound calls from clients
Directly Chatting with Clients
Taking Care of Hotel booking, Transportation,Ticketing
Responsible for handing Air ticketing, Car Rentals
Responsible for the Airport assistance to the Guests with harmony,
Coordinating Tour operations
Ensuring that an action plan is in place with complete back up.
November 2010 till January 2012
Dial”O”flight Pvt. Ltd.
Senior Sales Executive
Key Responsibility Areas Responsible for Outbound Sales
Handling Direct outbound calls from clients
Directly Chatting with Clients
Making Detailed itinerary, costing for the packages,
Taking Care of Hotel booking, Transportation,Ticketing
Handling Corporate sales
June 2008 to November 2011
International Travel House
Counter Executive
Key Responsibility Areas
Responsible for handing Air ticketing, Car Rentals
Responsible for the Airport assistance to the Guests with harmony,
Coordinating Tour operations
Ensuring that an action plan is in place with complete back up.
Managing and dealing with various Guests for Car rentals for City as well as Outstation Travels.
Clients Handled
NDTV
Vodafone
National Geographic
Star TV
Jan 2007 to June 2008
In-Air Holidays
Key Responsibility Areas
Responsible for handling customers over the Thai airline counter.
Understanding their preferences and help them make the right choice, over Tours and Travel Related Queries.
Ensure 100% satisfaction given to the Customer
Responsible for Domestic Air-Ticketing
Educational Background
B’com Pass
University of Delhi
Tours and Travels
Kouni academy of Travel (course duration 1-year)
Completed in 2006
School
SSC, CBSE Board
CBSE Board
Computer Proficiency
Operating Systems: Windows 95/ 98, 2000, XP
Office: PowerPoint, Microsoft Word, Microsoft Excel
Applications and Tools: Specialization CRS (AMADEUS & GALILEO)
Interests & Activities
Took part in various promotional campaigns for organizations like Radio Mirchi (Chalo Delhi), Microsoft, Hewlett Packard, Pepsi, DNA, IBM, Honda, Airtel, Dish TV.
Traveling
Music
Sports
Teaching street children
Languages Known
English
Hindi
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